Chico's

Jan 15th, 2024

Horrible customer service. The lady at the counter was full of attitude, looks like she just wants to get over with her shift. No greeting, no questions, started  charging with a straight face and bagged and shoved it in front of me. No smile at all. The rest of the ladies on the floor helping were friendly. I can understand you have bad days, but to treat your customer like this is so not acceptable. I love this store, I take my mom all the time, but never returning to this fountain one.
Jan 12th, 2023

Chicos doesn't have a very nice customer service in any of there stores that I've been in. I'm not going again.They have beautiful clothing, but ugly Customer service. What's the problem?Recently I called the Roseville,CA store to see if plus size clothing was available there, or "only" online, the person that answered the phone was rude, gave me a firm "No" and hung up on me. I'm a super curvy size 14. I saw some things that I was interested in getting, hoping that they'd carry my size in the store.To my surprise, my size and above is on line "only". "Shame on you CHICO".  According to your type of customer service, a with witch can come in any size!
Oct 6th, 2022

Staff exceedingly helpful. Luved the store setup. Thank you for your assistance. Rita Meyer
Feb 11th, 2022

I visited Chicos at the Fountains in Roseville in  November and had a disappointing visit. No one greeted me and not one of the 4 ladies present asked if I needed any help. I purchased a pair of slacks, but really could have used help with a matching blouse. I told the Manager about lack of customer service, and Heather apologized profusely. Returned to the store on 12/17/21 and basically received the same treatment. I wanted to give it a chance, so I even followed one of the sales associates around to no avail. Nothing!! I ask the manager again what seemed to be the problem. I assured her that Yes, people of color have money too. She apologized again, and could not give me a reason I continue to get this kind of attitude when I shop here. People of color stay away from here. Spend your money elsewhere!
Dec 19th, 2021