Sew Cal Inc.

Thank you Joshua!We appreciate your business!!

Dear Jessica,We appreciate you bringing your concerns to our attention, and we sincerely apologize for any disappointment you experienced with our service. We are committed to delivering high-quality results and ensuring customer satisfaction, and we take your feedback seriously.We regret to hear about the issues you encountered with the Michigan hoodie and the twill letters and numbers that you brought in for us to affix. Our experienced team of more than 20+ years is dedicated to providing meticulous attention to detail in every project, and it is disheartening to learn that your experience did not meet our usual standards.In order to address and resolve the specific concerns you raised; we would appreciate the opportunity to examine the item in person. There was no discontent expressed with the item when you picked it up and had a chance to review the item in front of our staff, so we had no way to know you were upset as there was no attempt made to reach out to us in person or via phone or email and instead have chosen to rate us with a one star review, despite our efforts to turn around this job ahead of our already packed schedule in order to give an excellent first experience as well as our friendly and attentive customer service. If you could kindly reach out to us with your contact information and a convenient time for you, we would be happy to arrange a meeting at our earliest convenience to get this rectified. You may also submit photos of the hoodie in question to our email so we can see where the issue is that you've found.Customer satisfaction is our top priority, and we want to ensure that your concerns are addressed promptly. We value your business and are committed to making things right. Please allow us the chance to investigate and rectify the situation.Thank you for bringing this matter to our attention, and we look forward to the opportunity to work with you to find a satisfactory resolution.Sincerely,Sew-Cal, Inc.916-791-8389

Hi there Kevin, Our website does not require any type of account creation, there isn't even a function for that on our end to be created. At the bottom of the website you can ask us a question using the input boxes, or you can locate our email there and send us an email via your own personal email preference. Or you can find our number to call us with to get a quote over the phone. Sorry if our website confused you!

James,I tried explaining to you that your job was going to require a 50% deposit. You told me that you would not pay until you saw the proof. I explained that the jobs don’t get started and proofs are not provided until the orders are placed. You were not happy with that answer and told me that you weren’t doing the job I said that is fine. Have a nice day and hung up the phone.

Chris, I am sorry you had a bad experience at my business. Please feel free to reach out with details as I have no idea who you are or what happened.Chris after some thought, I think I figured out who you are. I believe you are the gentleman who told me that you worked for a barber shop in Roseville. He came into my shop, wanting me to make a banner. I explained to you that that wasn’t a Service we offered, and you became agitated and told me we did one before in the past because that is what your boss told you. You left and went to your car and returned shortly there after, again insisting that Sew Cal had made a banner for you in the past, and wanted us to do another one. IIexplained to you again that we do not make banners and offered a couple places for you to contact.Is this you Chris?