Staples

This staff is absolutely amazing.. I will be writing corporate tomorrow about how perfect the staff is and what they did for me. Very helpful and very compassionate crew..Megan and Kevin are both absolute ROCK STARS ...
Jan 19th, 2024

Terrible customer service!!!!
Jan 1st, 2024

I had a fantastic service on the 23rd with Kevin who helped me me with buying electronics and changed my negative opinion of that store
Dec 31st, 2023

I just left STAPLES, in Rocklin, and frankly, was surprised. With only 7 days til Christmas,, raining and exhausted..I expected the worst....expecting the usual help this time of year... I experienced " Customer Service" ,..like the good ole days...remember when your Customer was your #1 priority!!.. Megan, was exceptional in her delivery of a solution for a potential disaster..her efforts were above and beyond, thinking quick on her feet, she managed to coordinate all repackaging,labeling & shipping completely. I will be a loyal customer to Staples for all my office needs. Thank you Megan! Have a great Christmas .....you deserve a bonus!
Dec 31st, 2023

My wife and I work from home. A couple of years ago, we bought some stylish, affordable, but orthopedically, too-young chairs for us. We both started having back issues, so I went back to Staples to shop the office chair Black Friday sale. That is when I met Kevin. I believe he is the store manager. I asked him if he knew much about office chairs. He replied humbly "I know all about the office chairs." We talked for a few minutes, I relayed my issue and he guided me to a chair that I wouldn't have even noticed. I took the chair home, put it together and started using it and saw immediate improvement in the whole back pain situation. I went back later that day because my wife wanted one too. They didn't have another one in stock. The nearest one was in Orangevale. Kevin volunteered to go pick up the chair for me on his day off. It would have been no big deal for me to go get it, but it was more convenient if I didn't have to. Bottom line, Kevin was efficient, knowledgable and super customer service oriented. I feel lucky to have run into him and get his assistance with a very serious and specific need. Retail used to be a profession, but over the years, the emphasis has been taken off of expertise and service. Kevin is a man on a mission and the rest of the team in this location has always been very pleasant and helpful! Thanks to Kevin and his team!
Dec 31st, 2023