Ethan Allen

Laurene Stalker _{on Google}

Mar 15th, 2024

I bought a recliner and after using it for 6 months the fabric split and stuffing came out and other areas the thread's tore. I was told they were not responsible and warranty and protection plan would not cover. The fabric split at a sharp corner of the frame. They have NO customer service and do not stand by their product. Manager also stated didn't know how my living conditions were. I am 73 year old widow who lives alone in a very nice house. All my other furniture looks new except Ethan Allen chair.

jacob luz _{on Google}

Dec 30th, 2023

I didnt know they even still existed but did a facebook marketplace meetup here great meet spot very public

Kaitlin A _{on Google}

Jan 20th, 2024

First I want to state Jenny the manager gets 5 stars. She's the reason I am giving 2 stars. I am not here nag the company, I am sure my experience was one in a million. But i want to share so others may be warned of a worse possible outcome.
This was my first time ever walking into Ethan Allen, I knew it was expensive and high end quality that I probably wouldn't go with them. But i did.
I took about a week and a half with a designer before making a solid decision on moving forward with a dining room table and chairs. Within that week of decision making, i was told two of normally offer customized stains were no longer available. This was a huge frustration as each color no longer was offered each time i tried to order it, on two separate occasions. Of course this was very frustrating for the designers too. Finally decided on a 3rd color, since i didnt really have any better options. Chairs i just went for and had no problems there since i had colors established.
We were told up to 12 weeks for a delivery call, but they usually see sooner. Perfect... thanksiving was 17 weeks away at the time. So even with expected holiday delays I felt we were in the safe zone. Nope. This is where it all broke loose. Sadly, the only supposed plant in Vermont that processes the tables for the whole nation, had flooded. Yet my chairs were coming from somewhere else on the east coast, Florida i believe. Which were also delayed 4 weeks, we barely got those in time for Thanksgiving.
Hopefully the company considers opening up another plant to manage demand and possible future outages.
There were other little things like the designer pushing her opinions on the layout of my home and how it should operate, how my current layout was all wrong, eta. She even made a comment how my mom was paying, and she wasn't. I paid. I am 33 year old adult who can make choices and pay for a new dining set that will hopefully last me the rest of my life. Anyways, i know she had great intentions, but just want a good fit, not a great vibe. Then...
Thankfully, Jenny stepped in to finalize our order and was so patient with the process and explained everything to a T. She was even able to get us a loaner for thanksiving on the table since ours had no shipment date still.
Long story somewhat short, our table finally came 20 weeks after ordering it....and it was damaged. There was a bit of confusion on if we should accept or reject it. We rejected it. I paid for a new table, I expected new undamaged table. Now to our understanding we are still getting the same exact table that was delivered back, but will be touched up. We signed up for the 5 year accidental damage plan for when WE accidently hurt the furniture, AFTER receiving it. NOT the manufacturer damaging it before. This was a disappointment. They should have then left the table at our home, since we would still end up with the same table.... Finally got it another week later....with no clue as to if it's been touched up yet, or if the tech rep still needs to come out to our home to then fix it.
It was fixed but the area that wasn't stained is already wearing after barely sitting at this table. We wish we just went a cheaper route because the quality isn't all that great. Plus our leaves don't even fit correctly without extreme force. We were just another order, another number... another table. I was so excited for this investment and not regret spending over 5k for something that is just meh.
I do not recommend Ethan Allen for dining tables. Their orders must be pushed out over 6 months at this point. Just be aware!