BMO

D K _{on Google}

Aug 3rd, 2023

Yesterday was a rough day for people, chasing after a cashier check to be made in time to give to my new complex. I was already frustrated but the bankers at this location were SUPER helpful. I went in twice yesterday to complete my transaction and both times I left feeling less stressed. I cant say how refreshing it is to come across workers who know how to de-escalate a frustrated customer without matching energy.

Eve Morgan _{on Google}

Jul 13th, 2023

Location is great. Space is clean. Service tellers are nice and try to be helpful. Bank fees and holds are too long and too high. Online services are not able to provide services that are available to customers as anticipated. Referring customers to the branch. The bank rules on deposit holds and releasing customers money by charging a $35 fee during a hold is ridiculous as is the 10 day hold on a government issued check.
Atm services are lacking and some locations are not able to receive deposits which is also a inadequate method for banking transactions which customers are unaware until you get there and then are made to drive 20 plus miles to a branch that is not convenient for customers living beyond El Dorado Hills, Ca

Melody Alban _{on Google}

Apr 10th, 2023

Worst customer service!!! I called to close my account and the lady was rude like I was wasting her time. Rudely stated it was closed.. Well, then how could I log in on-line to my account. Then hung up on me. RUDE, NOT PROFESSIONAL AT ALL

Sharon G _{on Google}

Apr 8th, 2023

Worst customer service I have ever witnessed. Tina sat at a desk refusing to help customers for over 15 minutes. Apparently she "was about to be off." All accounts were closed same day because well hello rude as hell isn't a brand I support. I could not believe how adamant this person was that they not help people. When confronted she continued to refuse to assist customers. I have never seen a bank employee argue with customers that they won't help customers. The arguing was the most unbelievable. Honestly I imagine the tellers will already report her combative behavior. Someone in upper management might want to retrain this woman. Or perhaps she needs a different career.