FedEx Ship Center

Yolanda and Carol are two of the worst customer service representatives that I have ever had the displeasure of working with. Yolanda was rude and completely unprofessional, unhelpful, and combative. She insisted that there was no management for me to talk to and that she was the only person I could speak to. After I insisted she transferred me to management she then hung up on me. After calling back unfortunately the call was answered by carol. Carol was rude and condescending. She purposely answered my questions as vague and un helpful as possible. She laughed at me when I expressed my frustration about my package not being delivered. She found it amusing that it would also not be delivered on the re attempt and found it funny that if I was going to get my package that I would have to drive to the distribution center myself and get it. In short Yolanda and carol dont care about fed ex customers and certainly dont possess the compassion and empathy thats needed when working in customer service.
Mar 27th, 2024

Very good place with good personnel
Feb 4th, 2024

Jan 10th, 2024

Jan 3rd, 2024

Carol was first class. She is amazing. However FedEx has killed my dog forever. They lied and told me that my package would be delivered on time , when it had never moved. They never notified me that there was a packaging issue or that there was a problem I couldve fix this if they wouldve just called the emergency number if they wouldve done any steps to helping this process, my dog would still be able to come to life. my dog sperm died with that package. They have absolutely never enough apologies because not only did we lose a $25,000 offspring litter but we lost our forever baby. He is forever gone forever and they cant fix it
Aug 25th, 2023