Rocklin Florist, Inc.

I suggest these two florists get their names changed. Too similar adds confusion
Mar 4th, 2024

I ordered $350 worth of flowers for Valentines Day and was told that they would be delivered by 6 PM. No delivery whatsoever. No phone call saying that they would not be there call the next day three times before getting an answer and their responses, the driver left them at the door, which they absolutely did not, as I have cameras, to prove it. Very dissatisfied and will never use this company again.
Feb 16th, 2024

The worst customer service. When talking to the owner she was rude and had no sympathy or apology that the flowers that they gave were wilted and horribly dying. They were supposed to make a beautiful wedding bouquet and did not succeed. If it was possible I would not even rate this a one star, I rate this zero stars and I will never recommend this place or go back. Definitely lost customers with this one.
Jan 22nd, 2024

Worst customer service I've ever experienced. Arrived to pick up my daughter-in-laws bouquet and was immediately disappointed by the wilted appearance and the brown flowers. I pointed out the appearance and was told that due to the power outage no wholesaler had flowers. I should have been offered an immediate apology or discount even though my son had already paid. Not only did the flowers appear wilted, they didn't look like the inspiration pictures that were provided. When my son called to express his displeasure, he was met with insults about us being poor and stupid. The absolute worst treatment ever. Then they wanted to talk about me (the person who picked them up) saying I have fake hair, etc. Very disappointed that someone would run their business in such a manner. We are a family of successful business owners and couldn't imagine treating any customer like this. The owner should be ashamed. Very unprofessional.
Feb 9th, 2024

This place is ridiculous. Its ran by four sisters: Julia, Natalie & two others. They obviously dont talk to each other because no one ever knows whats going on. They almost ruined my wedding because the flowers we received from them were dead, brown, and wilted. I had to go running around downtown, 3 hours before my wedding to find a shop to REMAKE my flowers because the one I received from Rocklin Florists was a disgrace. They say theyve been doing this for 45 years, maybe you should stop now, your customer service is horrible and so are your flowers. We tried to get a refund and they denied it, but commented on our review saying they refunded us BUT THEY DID NOT. They belittled us in person and over the phone. You should watch how you treat your customers because you never know how much of an impact this one transaction can make on your entire business.
Feb 4th, 2024