Verizon

Well, not a good company store to go , kind small you have to hang out standing mostly , but the manager day time not as helpful , i felt he needs more skills to deal with customer questions . I dont recommend this company store at this time .
Mar 30th, 2024

Dec 15th, 2023

I placed an order for online pick up at the locker and I never received a notification that my order was ready but I just received a notification that my order was canceled because I didn't pick it up?? This location is low tier and unprofessional. 0 stars
Dec 11th, 2023

There's no phone number for the store directly.
Dec 4th, 2023

Rude, dishonest, and discriminant! I was advised to visit this Corporate Store by Verizon Customer Service to retrieve my final bill, itemizing what I owe so I could pay off a $3k bill. When I entered they were immediately rude and aggression, especially from the manager named FERNANDO. No one greets you, even with an appointment. The security guard asks if he can help me. Shay hears that I have an appointment then logs off social media and finally starts helping. Shay listens to my problem and talks to Fernando I can see him mouth some racist comments. Shay comes back and proceeds to connect me customer service (which took 45 minutes to connect). Fernando was avoiding me from the time I entered and when I asked him to collaborate with Customer Service to resolve the issue he began to lie as if he working on a solution. In his words while talking to the Customer Service, "so you're going to email the final bill to Paul and he'll email it to me (Fernando), great thank you!" Keep in mind this guy was super aggressive the whole time. He hands me the phone and CS agent immediately tells me that the only thing we can do is to wait for the bill to be mailed home. FERNANDO lied to my face and ran into the back cowering away, not helping customers (essentially his job). BEWARE of this place. I had no idea of the reviews they've been receiving however after my experience, I see now their behavior is constant and the entire staff is dire need of training. I will be taking action and escalating this issue to corporate. I've switched to TMobile just because of Verizon's customer service and unethical business practices, constant run-around with bait and switch tactics. If you're reading this, go somewhere else, anywhere else if you want to be treated like a human being. VERIZON, DO BETTER!
Apr 2nd, 2024