Citi

New customer and had issues getting set up but Itzel is great! took care of each item with a calm and pleasing attitude until it was completed correctly...made all the difference! A great teller makes all the difference.
Mar 22nd, 2024

Mar 15th, 2024

It is usually 1 or 2 tellers. And everyone else that works there are standing around Sometimes the lines are so Long
Feb 12th, 2024

Waited 10 minutes for a teller as the only customer in the bank. Once the teller arrived, the service was far below any the other Citibank branches I have interacted with, as there was no effort made to accommodate the customer.
Jan 23rd, 2024

I just left the bank with a sour taste from the manager, she was disrespectful and rude towards me; the teller was wonderful and helpful; I was having issues with my card and teller stated to call the number on the back of the card, and to come back to her once issue was resolved. As I was coming back to her a lady cut me off and said I needed to get back in line; at that time I let her get in front of me, manager came to me and with an attitude stated I cannot walk to the teller without getting in line; I explained to her the situation and she restated that it did not matter what the teller said, I got out of line and needed to start all over again. I have never feel so humiliated in a bank specially coming from the branch manager. I hope her supervisors read the customer comments and take action to maybe retrain her to be a better person and to set the bar high for all the employees. She needs to set the example!
Sep 18th, 2023