PNC Bank

PNC Bank in Canyon Crest THIS BANK SINCE THE MERGE HAS GOTTEN ALL NEW STAFF ! HORRIBLE, BANK MANGER IS RUDE! I was a victims of Fraud, someone make a fake check, in there name, with drew $4,050.00, the check did not have my name anywhere on it! This person wrote a check that was in a fake name, written to that fake name , and signed by that fake name and it was cashed, with no hold just removed and the name on the check didn't even match the account holders name, really ????. HOW DOES THAT HAPPEN? THAT NAME WASN'T MIND, AND IT WAS A OUT OF STATE CHECK. i was with BBVA for 20 years, before PNC bought them, crazy how they have no loyalty towards customers Obviously, i was very upset, came in with high energy, but not cussing, just angry, and the manager had the nerve to meet my energy and be rude, that was just double worst! I told her i was going to another bank, she basically said, well there other good banking insututions, basically telling me, I don't care if you go else where. This is who i am trusting my money. I have 7 bank accounts there. And to make things worse, they can't give me a time frame of when my $4050.00 will be returned. It could be 30 days or even 120, depending on the response of the other bank who was involved in the fraud. What if this was all the money i had, i would of been screwed!!! And the staff could not even be understanding that i was upset and treated me with more compassion, had the nerve to be rude. I was the victims, i had every right to be upset, mind you, even though i was speaking in a very angry tone, i was never disrespectful, just angry. Crazy, I am filing formal complaint on the branch and the branch manger with corporates, in process of closing all my accounts !!! While i wait for them up to 3 months to get the money that was stolen, Do NOT BANK HERE
Jun 24th, 2022

Their merchant services department is horrible, I sent my equipment back with proof and they are still charging me every month. Do your homework before committing to payment processing through BBVA
Mar 27th, 2022

Feb 21st, 2022

Had a check from a large national company with their PNC account printed directly on the check. The check plainly had PNC Bank listed as the holder of the account. The check clearly was distributed by PNC Bank. On the back of the check are listed 4 security measures the check has in place to insure safe cashing. However, PNC refused to cash the check unless I had a personal account with them that had enough monies to cover the check! REALLY! I went to Wells Fargo afterwards and had no problem cashing the check. They allowed 25% to be taken immediately with the balance being available in 24 hours. I can understand another bank taking these measures, but the bank that created the check and who holds the account could not. Shouldn't PNC have been able to immediately verify this check and the account. How inconvenient and absolutely ridiculous not to. If they cannot honor checks written by large business customer accounts, why would anyone trust them with their own monies. NOT ME!
Jun 6th, 2022

In actuality this should be negative one (-1) stars. It was that horrendous, absurd and infuriating. I can confirm since the merger and switch to PNC, this place is not even usable. Kaitlyn the teller refused to issue a cashier's check even though I am an account holder, have the cash in hand, payee name, and ID. All she delivered was only excuses, no solutions and she wasn't even motivated to help. Manager stepped in (finally) and still was just as incompetent and unhelpful. They even tried to gaslight me and say it's due to my account being deactivated (without approval or notice of course) because I didn't use it for a while. Again vague remarks, no specifics or policies or terms to reference. Another woman beside me was also outraged because they wouldn't cash a check. Avoid this place like covid-1000 so a real bank that serves its customers can return here. @Kaitlyn if you don't like serving customers, find a new job - same goes to the manager! Do yourself a favor and just close your account. I'm just going to let mine lapse, that's how much I loathe dealing with PNC
May 31st, 2022