Redondo Beach Hotel, Tapestry Collection by Hilton

In general it's an alright hotel. Room servicing was suggested every day. Our room had a strong smell of some building material and we had to keep the window open all the time. When we wanted to have breakfast at their restaurant there was not much to choose and some repair work was constantly performed next to our table, so we decided to find an outdoor cafe. The day we checked out we forgot some clothes in a closet, so we called them the same day to let know, we're gonna get back to pick it up. The next morning we returned to the hotel and only half of our clothes from the same closet "were found". The big items like mine and my husband's jackets magically disappeared. And it had not even been one day since we left. We didn't even get any apologies about the incident. We certainly are not planning to return to this place, but for those who are visiting I want to say: watch your clothes! Noteworthy details: Our clothes were stolen.
Apr 8th, 2024

Poor maintenance, poor customer service. The shower didn't work during my last stay, confirmed by their maintenance person who came by to check, so I went to the front desk, sad that I wouldn't have time to take a shower because I needed to leave. The woman I spoke with at reception was openly hostile to me, even though a non-working shower is a perfectly legitimate reason to get a different room, right? I asked her if I'd get a discount and she simply wouldn't respond. I tried staying there once before, and during a 3-day visit, my room was never cleaned. So that's it for me: I won't stay there again, convenient though the location is for me.
Apr 6th, 2024

Apr 1st, 2024

Mar 31st, 2024

Mar 29th, 2024