Residence Inn by Marriott Loma Linda Redlands

Carol Blake _{on Google}

Apr 4th, 2024

What a great design for this new property. You could tell a lot of thought was put into every single detail .We stayed in a king size bed configuration. I hope this is the template moving forward for hotel design.

Abram C _{on Google}

Mar 29th, 2024

I checked in back in February.
From the start this place gave a hassle.
Starting with Luis , housekeeping supervisor
I myself am a Marriott employee for Marriott not its sub brands .
I came to this residence Inn for a temporary stay. upon check-in, I was greeted by the housekeeping supervisor and he was aware of my workplace because I was in uniform and presented EMPLOYEE EXPLORE FORM for my discount that I DID NOT GET!!
I didnt even get a discount even after Luis took it upon himself to reach out to my employer to verify my employment. He was stunned that Im really a Marriott employee. I dont need to lie or fake anything.
Going forward, I was trying to check in and upon check in I presented my debit card and was told that it wasnt accepted. Im not sure how these rules are working but a bank is a bank.
Once we bypassed all the hassle, I was able to check in and I was given a nice room .
Unfortunately I ended up leaving this hotel one afternoon in an ambulance because I was ill. I have a 4cm mass between my heart and lung that I was in the hospital for a week going through biopsy and waiting on results.
This place showed no compassion . The assistant GM (Debbie) its not a very nice person . My daughter and daughters mother were staying here while I was in the hospital and they were coming at them about payment . I am the man in my household. I am the one who makes the payment . Instead of them contacting me, they decided they were going to issue a key until I reached out . Mind you, im literally in the hospital on machines.
I had to get discharged early to come handle business here at this location .
From the time that I walked in to the end of my week recovery. They harassed EVERYDAY about a balance that occurred because I was in the hospital.
PEOPLE HAVE TO CATCH UP! We all work !! Show some compassion!!
March 31st, I was called talking about a check out I never approved and was threatened by Debbie (assistant GM) telling me she was going to call my employer over my balance like she has that right . She needs to watch who she is talking to before she is jobless
. That goes for any employee here too.
Im a put this out there and be very clear . If this place does anything out of line of BUSINESS AND POLICY , you WILL BE SUED

D. Hnobody _{on Google}

Mar 22nd, 2024

It's Marriott need I say more
Rooms: Nice new clean I loved it
Food & drinks: Yes

Tiffany H _{on Google}

Mar 8th, 2024

Stayed over the weekend of Feb 17th. My friend got a room for us at this location. Jenn at the front desk was able to assist and accommodate us with an early check in - she made sure to call as soon as our room was ready! She was communicative and answered any questions that we had in regards to the hotel itself, breakfast, and recommendations on what to do in the area. The room was perfect! My friend and I both would love to stay here again and definitely recommend to others!