Labcorp

Staff is very rude, won't go there ever again, I have been to the fontana location never had an issue with staff
Apr 8th, 2024

Labcorp is a poorly ran company. They send you to locations that are closed and this location ends up taking everyone from the area. Expect to wait for a few hours outside standing. Expect to be treated rudely. This place is worst than dealing with the DMV. They requested I wait outside in the rain for what would be a few hours. I withdrew from job offer due to dealing with this situation. Without doubt the worst drug test/physical location I have ever been to.
Apr 5th, 2024

Mar 25th, 2024

May and Melissa were amazing. Such patience and gentle with my son who has Down Syndrome and can be a handful with blood draws. Thank you so much, M&Ms!!!!
Mar 25th, 2024

They are severely understaffed (as we were told by an employee) and it shows. The line was 40 people deep at opening. Instead of letting people check-in at the kiosks and wait in their cars, they made everyone stand in line outside on the concrete, while it was raining and cold.They made no accommodations for the sick, elderly, or the disabled, all of whom were present.They did everything they could to get people to leave without being seen, including greatly exagerating wait times (they estimated 4 patients per hour which is less than half what they do) and just being unnecessarily rude and dismissive (to be fair, there did seem to be 1 nice employee in the place, but only1.) While being understaffed, you'd think they would be busy, but actually there seemed to be to no hurry at all, the staff were chatting with each other and seemed unconcerned about keeping folks waiting. Also, little care was taken with personal info, names were yelled and discussions about how to do a stool sample were conducted in front of other patients. How humiliating for that person! All this could have been resolved with appropriate kiosk check-ins and letting people wait in their cars, but that would have meant they had to call or text patients and they seemed reluctant to do that step, citing the small number of staff and small waiting area, which didnt make sense. It also could be resolved by better staffing, opening new locations (though they just closed two nearby we were told), allowing more appointments and fewer walk-ins, and posting correct location hours on the website. But hey, they know best, right?
Apr 5th, 2024