Air Controlled Environments

I am not the one that posts negative reviews, but this company needs to be reviewed . Air Controlled Environments is a company I will NEVER use again for our business in Ontario. Missed appointments, no communication, and the absolute poorest customer service from Penny. Its like she gets a kick from treating people badly. STAY AWAY!! Find a professional company for your business needs.
Feb 8th, 2024

I seldom take the time to write reviews and if this wasnt a work order from my insurance "PENNY" would have lost this company my buisness. As a business owner I seriously urge the owners to follow up on her bad reviews before it does cost them clients. When she says to me "anyway" after I apologize for having to cut her short as my dr. Walked in the room, and "oh wow really"when I say I would have to get with my insurance as they (a/c dont work weekends (according to penny) and she calls and lies to my insurance saying i was cancelling .oh and did I foeget to mention that she said (extremely rudely) "we will cancel the order" becuse we are not holding that big piece of equiptment until you can schedule. Christ i askw for feb 9th not months.! Anyway, like i said....somoeone should follow up theres more in my mere 3 calls with her. Terrible!!!! Bad bad look for the company
Dec 19th, 2022

I had two nitrogen test previously and was told I needed a special nitrogen test. Did not know it involved cutting up new copper pipes and not repairing them when process done. No leaks discovered when process was complete at $500 for nothing. Service: A/C system repair
Jun 18th, 2022

First, being honest, it took approximately 2 months to install the air conditioner. However, it was not their fault due to the slowdown of products caused by the world pandemic. Penny, the office manager, answered my calls every time which is unusual! She was professional and honest about the situation. Penny was also kind and understanding over the difficult circumstances. They promised 1.5 to 2 months and they honored that promise. The technicians were professional, and worked hard from 8am to 5:30pm. They treated me like the mom I am by answering my dumb questions. The air conditioner works perfectly. I would definitely contract their services again. Thank you for your professionalism. I would like to suggest, in this incredibly challenging time, that people stay calm and speak to others with kindness and understanding. The employees are doing their very best to solve their problem as quickly as possible. Services: Install thermostat, Install AC
Nov 7th, 2021

First of all, I'm angry because I had an appointment today and nobody called me to cancel the appointment so I have one of my tenants sitting in the heat for a month and I didn't get a call back. Service: A/C system repair
May 21st, 2021