Max Mara

It is no wonder this store got so bad review. I was there to return online order and they keep telling me how bad choice it is for me to return and asking me to down size. I just dont want to! I feel I was forced to do things which makes me super uncomfortable. I have been frequent shopper of this brand, but I only do it online as the store experience is so bad.
Feb 14th, 2024

BE AWARE OF THE STORE! This is the rudest sales I ever seen. I today met a hoodie vest Smax Mara in one thousand more dollars. The short and thin vest is pricy certainly need to think for a while. And the Korean old lady so rude! I am returning customer. She welcome me nicely however when I said need to think minutes she through an ugly face and rude attitude instantly! Her suddenly hostile face changing made me surprise. I havent seen any business doing like this. So horrible! Like horror movie. This is a specific store only for people living in Los Altos Hill. I visited Max Mara in London, in Spain during the winter there were no one sales team trained like this aggressive. This image makes people feel sick in Palo Alto. People will know how poorly educated of the city Palo Alto.
Feb 4th, 2024

Stop hurting the animals by taking their fur
Jan 13th, 2024

I wish I had checked the google reviews before entering this store. This is not a regular store of Maxmarainsteadit's a franchise store. So don't expect quality and conformable service as you can enjoy as other Maxmara stores. Here you feel full of subtle manipulation and tricks. Terrible customer service. 1. They don't tell you the return/refund policy btw they don't offer refundbefore you swipe your card. Once you pay for the itemyou are trapped. There is no refundand there is no way for exchanging the item once they offered to cut the tag for you and you agreedof course they won't let you know in advance neither. They would also encourage you to walk out of the shop with the new cloth on and then denied your exchange request based on the fact that you walked out of the shop wearing the new cloth. The manager will blame you by saying that you caused the damage to cover the quality issue of the item. The moment you pay for the itemeven it's only 20 min after walking out of the shopthey won't admit the quality issue and will reject your request for exchange/credit. I never thought such petty tricks and traps would happen at a international brand store. Very disappointed and won't recommend any of my friends herewith terrible customer experiencemainly from the paranoid manager and the whole insincere manner.
Apr 17th, 2023

Nice stuffs but very expensive. Cost more than burberry
Mar 8th, 2023