AllSaints

I purchased a defective pair of jeans from this store, and although online customer service told me I could get store credit for the purchase since it was past the return date, Michael, the store manager, flat out refused to give me what customer service offered. He was extremely rude, unprofessional, told me the defect was due to user error. Yes, I do not know how to wear a pair of jeans. I would not recommend anyone shop at this store.
Mar 8th, 2024

Hey AllSaints Team, Just gotta vent about my $578.59 splurge on the Suede Dolby Biker Jacket (a birthday gift from my hubby) Sounds great, right? Not when both inside sleeves are trashed. Both sleeves? Seriously? Hit up customer service, expecting some love, but nope. Nada. Not cool for a brand pushing premium everything. So, PSA to anyone eyeing AllSaints: check those sleeves! Dont want you walking around with busted arms like me. Step up your game, AllSaints. Cheers, Torn Sleeves!
Nov 28th, 2023

About a year ago, I had a pretty disappointing time at this store. I waited outside the dressing room for a long time because the staff told others they were in use. When the staff left, I held the clothes I wanted to try on and took a seat on a nearby couch. Upon the staff's return, they helped a white gentleman get into a dressing room quickly and greeted him warmly. Meanwhile, I was still sitting there, unnoticed. Eventually, I stood up, but the staff didn't acknowledge me. It felt really unwelcoming, so I decided to leave and haven't been back to any All Saints store since. After reading similar reviews, I resonate with their experiences, so I decided to share my own here as well.
Nov 1st, 2023

I wanted to share an unpleasantand disappointing experience I had while shopping at one of my favorite stores (All Saints) at the weekend. While looking through the store an assistant (Dark Hair) approached me and started speaking in Russian to me. I responded in Ukrainian letting her know that I am from the Ukraine. I got a very impolite"So you don't speak Russian?" to which I responded "no" and she just abruptly turned and walked away. I was surprisedthat she presumed that all Ukrainians can (orshould)speak Russian - and especially surprised by the lack of sensitivity around the situation given Russia's invasion and continued attacks and war crimes. I wondered to myself, what if I was from another country, wouldshe just walk away so rudely or maybe speak to me in English instead given we are in the USA? To make matters worse, a few minutes later my boyfriend asked her about the price of a product he wanted to buy as he couldn't find the price and receiveda very blunt response 'The Price is on the tag'. I'm sorry but this was not the type of service or interaction I expect in All Saints, a place that both my boyfriend and I have spent thousands of dollars at.
Jun 18th, 2023

Walked into this store with the intention to buy. Looked closely at several jackets, looked around to see if anyone could help me, and could not find a soul. There was one woman who might have been a worker---I couldn't tell, but she seemed to be in my way every time I turned around, although she wouldn't speak to me, nor catch my eye---but literally, nobody said a word. The store was fairly empty, and the tinted glass on the door makes it incredibly hard to tell if the store is open at all. I live locally, and was specifically looking for a black Moto jacket to bring with me traveling next week. I'll find it elsewhere.
May 8th, 2023