American Eagle Outlet

amara _mc _{on Google}

Apr 3rd, 2024

Typically, I'm pretty easygoing about these things, but today left me feeling a bit uneasy. I went shopping for jeans with my little cousin and picked out five pairs. At the fitting room before I fully walked in, I looked at the employee and said oh I think I have about five pairs and I counted them in front of her, she grabbed the jeans and double-checked the jeans amount , which seemed odd but I gave it no mind. Then as I entered the fitting room with my little cousin ( a 10 year old) I overheard her on the walkie-talkie mentioning us, insinuating suspicion reminding her coworkers that there was a girl in the store with a child and how I had 5 jeans on as I entered the room. It made me wonder if it was because I'm mixed race and my cousin is white if that turned heads or maybe cause I am young. While I don't want to assume the worst, it would have been better if such comments were kept private. I left without buying anything, and the whole incident left me feeling unsettled. I understand wanting to make sure that others are not stealing but, its also good to not always assume the worst. I worked in retail and usually if I had suspicions of stealing I would walk to another coworker and inform them without directly speaking out loud for other patrons to hear. This was at 4 oclock ish.

Kamyar _{on Google}

Dec 27th, 2023

The manager didnt return my item.
If you are not happy with the purchase then you can return it
This is a false statement on their website, I wasnt able to return a jeans that had less than a half an inch of yellow color on it which couldve been from the factory defect as well.

e itsLilmini_pepper _{on Google}

Nov 22nd, 2023

Floor staff amazing, cashier spend to long chatting w/ friend while we waited for 10 min in line.