Daniel's Jewelers

I been going to one specific store most of my time since I like the worker that always helps me, but since I moved too far from that location I had to change to this location. I will only give 2 stars because Angela (the store manager) tried her hardest to help me but couldn't. I'll give these stars for her effort and she is a hard worker. worker Rowena is a supervisor in this location and handled my purchase. First told me my payments would be a specific amount monthly but if I put money down my monthly payments will be reduced, as I did. She lied to me telling me there is no promotion but the one they were promoting. (First lie) (Second lie) when I found a promotion next to the register we were at, I asked for it and she mentioned I needed to add a protection plan to receive that promotion. I knew she was trying to upsale me but I didn't budge, I just said I'll call and find out. Which I did and Angela agreed Rowena wasn't suppose to do that and gave me the promotion I questioned. (Third lie) after everything was set and stone I thought it was complete and no more issues until my first monthly payment came and it was not what Rowena said or promised. I paid an amount upfront to reduce my monthly payment and it did not affect it at all. I questioned Angela and she mentioned that Rowena supposedly offered me a credit card for the monthly payment I wanted which was another lie she came up with to try to cover herself. Rowena NEVER offered me anything close to that. The money was never the issue, the lies are what the issue was for me and I want to bring this to light before someone looses more money do to Rowena. This is a quick summary of my month long process of figuring everything out and finding all the lies. If you go to this location. I highly recommend to talk to Angela the store manager. She will help you with great customer service and with the right policy under Daniel's jewelers. As for Rowena please be careful and keep an eye on all your purchases with her. I hope she changes her customer service and work ethic to be better, but I won't return to this store.
Jan 28th, 2023

I called and asked about something and they instantly hung up in my face and said Im with a client Ill call you back later
Nov 29th, 2022

Hands down my favorite place to shop for jewelry. The service is outstanding, we cam here to get a repair done, and left more then happy with the help we got from Angela & Rowena, thank you girls. Long story short we went to the store on Sierra in fontana and it was a nightmare. The staff is really pushy and wanted to charge 3 times the price of what we got here at this store. They really do go above and beyond to get you the right price and service. I really do recommend this store for all your jewelry needs once again thank you girls! From, Sal & Joanna
Oct 20th, 2022

This Danielles has a big selection of products and the staff is AMAZING. Angela (manager) is extremely friendly and helpful; shes honest in what works and what doesnt, and caters to your interest without breaking the bank. Shes polite with customers and with her co-workers, so its always very lively at this site.
Aug 4th, 2022

Great customer service and great prices
Apr 8th, 2022