Onsite Truck & Equipment Repair

Horrible Truck Shop. They are wasting time. As a truck driver, I don't recommend this place
Jun 9th, 2023

I am writing to share my negative experience with Onsite Truck and Equipment Repair in Ontario, CA. This repair facility is not a good place to get your truck fixed. The staff lacks professionalism and communication skills. Many employees have complained and even quit due to the inadequate way the shop is run. We dropped our truck off for a repair in August 2022. The first red flag was being asked to write a review before the repair. After being quoted $8k, the price turned to $12k. Fine, we have a warranty company. Kacy, the manager, stated she had worked with them before. After a ton of back and forth, the warranty company sent a person to look at the truck and stated it's not covered and is misdiagnosed. So now no warranty. Then the repair became that the truck needs a new engine. They said they could get this or even rebuild it. It turns out this wasn't doable by them, and we now have a bill of $28k to get the engine and all. At first, they wanted to charge me $8k just for them having the car and teardown. All of this is happening, and it's now March 2023. Back and forth with this shop has been mayhem. From "Oh, our guy quit who does that" to "Oh, the person we sent the part out to hasn't got back," proper expectations and lack of accountability as a service place. In the end they wanted to buy our truck for 6k minus the 4k the shop was charging for doing basically nothing . My advice to you is to go to Rapid Diesel Repair. They are professional, won't waste your time, and if they can't fix it, they are honorable and accountable. As truck drivers and hardworking Americans, we need reliable service places, and Onsite Truck and Equipment Repair is not one of them. Services: Transmission, Auto engine diagnostic
May 22nd, 2023

We had a great experience..Kacie was more than amazing ..have to give a thank you so much for the help..your the best Kacie thanks again !!!
Apr 18th, 2023

Rude personnel
Feb 20th, 2023

Services: Air & cabin filter replacement, Exhaust, Steering & suspension repair, Body & Trim, Brakes, Air conditioning
Feb 17th, 2023