A Better Auto Repair

Knowledgeable and honest mechanic, listened carefully, found the root cause of the problem, explained everything, gave his valuable recommendations. I definitely recommend this place.
Mar 30th, 2024

Just want to say thank you for the great customer service and hard work and reliability but most importantly your honesty
Mar 9th, 2024

Man I dont even know where to start, my friend accidentally put Diesel fuel into my car that uses regular gasoline, I only got 2 blocks away and my stopped, some guys helped us push it nearby, I then called different auto repair guys to help me fix the situation, everyone was charging an arm & leg up o drain my gas tank, but then came Rich (I think he is the owner) , who immediately came to the rescue, literally took my car right in and said they will be done in no time, every other shop said it would take 1-2 business days. Rich and his crew did it in 2hrs!!!! What these guys did for me was amazing! Funny part is I never notice their logo until today, Home of the HONEST mechanic I gotta say that Ive never had this type of service anywhere.
Mar 6th, 2024

Mar 6th, 2024

This guy talked about how great of a guy he was for hours while I waited on my car. He went on and on about how "nice" of a guy he is and how he helps people and is "too honest". Looking back it was total manipulation. Usually, the people who feel they have to talk a lot about how good they are aren't actually good people, and I should have known better. It should have been more apparent with him bragging about how financially well off he is, but I had to learn the hard way. We talked for a while about my car and the potential transmission issues he suspected on the first convo. I gave him so many details and made sure i noted everything before deciding to come in. He had me come in for a paid oil change and tire rotation and there he said he'd diagnose it as long as I paid for the services too. I thought that was fair and he was doing me a solid. After seeing it, he assured me he heard the problem himself and pretty certainly the issue after paying for the first service to pay for another. I asked him clearly "what if this doesn't fix the problem" and he assured me it would based on his logic. I felt good about his confidence in fixing the issue and that's why I went back. I'm difficult to trust and went to many mechanics beforehand but felt he was different and honest and listened to my concerns. However, he ended up going back on every word he said to me and him hearing it himself and put it all on me after he was wrong, of course. He then explained it was a me problem that i didn't give him enough details or hear him correctly. No, you just didn't listen the first time around about what I was telling you, or you did, and just gave a half-hearted effort to resolve it hoping i'd keep coming back for more and more services if that first guess didn't work out. When calling him to let him know he was incorrect in his diagnosis, he was instantly rude and not understanding. He was immediately very defensive and spoke over me without any manners. He was "mansplaining" to me like I was not knowledgeable myself. It was like a complete shift from the "nice honest guy" i met before selling me the service. It seemed natural to him and like he does this often - and blames customers instead of taking accountability to fix the problem. He didn't even want to listen and instead wanted me to come back to do what he should have done the first time? Please don't trust this guy proclaiming how good of a person he is like I did and these weird reviews that seem fake. I should have just paid a real mechanic to thoroughly diagnose the problem the first time, instead of trusting this guy thinking he's a car God and can look at a car for 2 seconds and give me bull - and then blame me. It was my fault for listening to him and thinking he was doing me a favor by giving me an oil change and a REAL diagnostic together. Next time, I'll be sure to question what bundled "offers" a mechanic is actually giving me. I like to think I'm difficult to be scammed but this guy did it effortlessly, like it's practiced for sure. Don't trust him and pay for real diagnostic services with someone who actually looks at the cars themselves and doesn't just sell themselves all day long.
Mar 27th, 2024