Chase Bank

We came twice to open new accounts in chase bank but theres two men both unprofessional and says we have some work thats not so nice,
Mar 26th, 2023

They are closed until further notice . So many Chase branches are closing. Automation wins again.
Jan 3rd, 2023

Not my personal account, I was visiting Chase again on a client matter. Have done business with this branch in the past, and everyone I've met here are super friendly and helpful. This time I met with Ryan, who was very professional and helpful, even if I did not have an appointment. I see some reviewers are complaining about parking, but I think they forget that free parking for patrons of Lakeshore merchants is available across the street, outside Trader Joe's. I recommend this bank/branch. However, as of writing, the hours listed here on Google are off. Business hours are 9 AM to 5P PM, M-F.
Oct 8th, 2022

I used to bank with Chase years ago, but at the Southshore branch in Alameda. The purpose of my visit was to open a checking account with a classmate of mine for an upcoming event scheduled for the early part of November. There were no employees at the bank to help us. The teller at the window told my classmate that he would have to set up an appointment to open up a checking account.Since we were pressing for time to get an account open, we decided to go to another bank in the Lakeshore area. Nowadays, customer service at banks is not like 10 years ago. Back then opening a checking account was simple and quicker. I feel now it's like treating an old dog new tricks; i.e., "jumping through hoops, sit, pant, lie down, roll over" just to get something done.Bye, bye Chase Bank. I have been your bank customer ever since 1960 when it was called First Savings of California.
Sep 8th, 2022

One star for the polite people who work there.  But they are not really knowledgeable and neither is their whole system.  The people who work there only have a phone directory and would need to call specific depts on the phone to ask about almost everything!  And even those specific depts couldn't do it right.I paid off my mortgage loan 6 months ago, yet I still have not received my "reconveyance deed".  Other banks in the past had always sent me (or order the County Recorder's Office to send me) the reconveyance deed whenever I paid off a loan or refinanced.  Now that I chased them down, they said they'd send me a "release of lien" instead, but not a "reconveyance deed".  Their reason was that now that my loan account is "closed", they couldn't ask the County Recorder's Office to do it.  Well, they should have done it WHILE THEY WERE INITIATING the procedure---not 6 months later when the customer is chasing them down!!Now, I will have to order the deed copy myself from the County Recorder's Office and I will have to pay the Recorder when Chase had already charged me the recording fee.Either Chase is incompetent or they're nickel and diming us customers!
Jul 13th, 2022