Modern Bathroom

Paul James _{on Google}

Nov 18th, 2023

Six months ago we made a big purchase of a toilet, faucets and other things for the from modern bathrooms. Michael helped us and we left satisfied. We knew that all the products we bought had a full warranty. It hasn't been a week and the wall mount toilet we bought that we installed and covered the wall with tile didn't work properly. It turns out that a part was missing/a part was broken. We came back to Michael to help us, I sent him a picture of the part causing a problem and he said he would order a new one. For more than 4 months we went back and forth with them, each time he said the part would arrive in the following week, which turned into two weeks, which turned into a month and another month. They apologized every time but did not bring a relevant solution. They provided us with a part that is not related to the toilet and not close to the part I sent them that was broken, once they brought a part that was too big, once too small even though I sent him a picture with a serial number. After that I went to deal with Arman the manager, who told me he was really sorry but apart from that he had no solutions. For almost 5 months I used chemical toilets of employees. Arman told me that there is no specific representative who can help me or understand where the problem is, and until they sent a representative to check how to solve it, more than 4 months passed!! Just a few days ago they sent me the correct part and now the toilet is finally working. Because of this crazy situation, I asked him for a refund for the toilet or a gift card and I think that's the least they could do. He told me that if I want the money back I have to dismantle the toilet from the wall. In the end their service is really bad, they just want to sell to you! They don't find a quick solution and they don't care about your feeling either. I'm very disappointed!! And you lost me as a customer. It is important for me to write this down so that you know - because when there are problems there is no one who will really help you!!!!!

Ken Ngo _{on Google}

Sep 28th, 2023

Do not shop here. Horrible return policy and poor customer service.

Naz Byt _{on Google}

Aug 9th, 2023

Inviting atmosphere, impressive variety of products, and incredibly helpful staff, making it a must visit for anyone seeking a delightful shopping experience! I found exactly what I was looking for.

Celeste F. _{on Yelp}

Feb 14th, 2023

Jhory was an amazing salesman. I bought bathroom vanities a few months ago and I just went back to buy more! Pleasant experience and I would recommend them to anyone doing a remodel or a new build .

Steven Cordrey _{on Google}

Jan 12th, 2023

Amazing Place amazing selection all kinds all prices