Trinity Heating & Cooling Inc

Oct 8th, 2022

Sep 21st, 2022

Service: HVAC system repair
Aug 25th, 2022

Our AC went out three weeks ago and we've had to go back and forth with our home warranty company and different companies to get second opinions and make sure the work that needs to be done is correct since the cost is pretty high. Since it had already been two weeks into our AC being broken at this point, our home warranty company sent out a request for bid that was a rush. Trinity bid on the rush request and came out the next day to inspect. The tech looked at everything and agreed with the other companies on what was wrong. At this point, all we needed from Trinity was to submit the work order information to our home warranty company so the approval process could start and we could finally start getting the work done. By Monday at about 10:00 am the home warranty company said they hadn't received the work order, so I called Trinity. The owner, John, said they were really busy and were trying to get to it. I reminded him that this was a rush and his response didn't change. By Tuesday at noon I hadn't seen the report still so I called again to ask about the status. He said he would hopefully get to it by the end of the day. I reminded him again that this was a rush request and he said that they're working on a lot of ACs and everyone has to be treated the same, so he'll get to us when he can. I let him know that my issue was that we can't even start the approval process with the home warranty company until he submits his report. I also told him we'd had four other companies come out and no one else had taken this long to submit a report. Literally every other company submitted their reports within 12 hours. He then said "maybe you should call one of those companies to do the work then." I let him know we would. Unbelievably bad customer service. He actively bid for this rush request and then wouldn't make the time to actually do what needed to be done in any sort of rush. If he hadn't bid for it, we wouldn't have waited 4 days to get assigned to another company while we live in a 90 degree house. The next company we were assigned to came out and had the report done in 26 hours. Trinity is the only company who couldn't submit a report timely.
Aug 25th, 2022

John showed up on time and was very professional. Within minutes he was able to diagnose our problem and went to work right away to fix our system. Even though our A/C unit is older, it now works like new. We tried using a popular local HVAC repair company and their technician did very little investigating and just tried to sell us a new A/C unit. Dont waste your time with anyone else. I highly recommend Trinity Heating and Cooling! Services: HVAC system repair, A/C system repair
Aug 17th, 2022