GQ Appliance Outlet

CONSUMER PLEASE BE AWARE - GQ Appliance Outlet and its owner, Adrian De La Rosa, do not deserve a star. I have paid for 2 defective and damaged appliances. One I refused to accept but Adrian De La Rosa refuses to reimburse me. The other appliance, once installed, was defective and Adrian De La Rosa refuses to pick up the defective appliance and reimburse me. I have filed 4 complaints to Department of Consumer Affairs and I hope they close this business down so others do not get scammed.
Jan 29th, 2024

I normally would not write a bad review in regards to any small business. However, in this experience I find it fitting to do so. I placed an order with a promise of delivery for today. After contacting this business to confirm delivery time the manager kept promising that iit would in fact be delivered today. After waiting several hours and no delivery the manager tells me that they can't deliver and now I am to wait until Tuesday!!! Who does that? Additionally, they never offered to waive the already paid delivey charge for the inconvenience. If you want great customer service and on time delivery, don't buy here!
Jan 19th, 2024

Thank you for fixing the issue! So happy!
Jan 3rd, 2024

We bought a fridge, gas dryer and clothes washer from GQ Appliance. The dryer and washer were delivered but they said our fridge had a problem and sent us a loaner fridge that leaked continually from the water and ice maker. They then replaced that loaner with a better but smaller fridge. This whole nightmare started October 5th, 2023. We still have not gotten the fridge we paid for and they do not answers their phone and the voice mail box is full. We had family coming to visit for Christmas so we went to Lowe's and bought a new fridge. When we called to tell them they finally answered the phone and miraculously said the part was in but they were testing it. We told them we wanted our money back for the fridge we never got and the guy we talked to said he would have to talk to the boss. Well gee, never heard from them. Called today January 4,2024, no answer and voice mail full. Maybe we will have to seek legal help if they don't respond. They probably have the worst customer service of any company I have ever dealt with.
Dec 22nd, 2023

This place is awesome! We had found the exact same washer and dryer at Best Buy HERE for $600 less. This place is an outlet of appliances, these items get small scratches on them during shipment or little dents and sell them for a fraction of the cost. They have warranty and cover you if something is wrong. Our washer has the SMALLEST dent in the corner and it was 50% off. The sales rep at the front was so kind and explained so well! Love this place
Nov 18th, 2023