Chase Bank

It was surprising to observe our teller, Pauline, who was sitting next to Monica, communicating in a rapid manner, lacking the basic customer service etiquette such as greetings. Initially, I assumed her communication style was inherently brisk, perhaps even curt. However, my assumption was challenged when I noticed a change in her demeanor with the customer following me, a Latino man. To him, she was noticeably more cordial, engaging in pleasantries and well-wishes. This occurrence took place this afternoon. It was an unexpected display of adaptability. Well done, Pauline!
Jan 26th, 2024

Jul 13th, 2023

May 8th, 2023

Don't recommend this location,I have to go to the Los Altos location because of the encounters I've had at this location. Really rude customer service,seems like "Paulina" is forced to be there,always has a attitude when helping people . You guys need to find better employees,since the ones at this location don't like their jobs
Mar 2nd, 2023

I went to open a new bank account I got great service from jode everything went smooth and she was very clear about each detail Thank you very much and looking forward for more service I after your great branch.
Feb 10th, 2023