Elan Mountain View

I have been working with both Sonia & Ann for my relocation to California and renting an apartment at Elan. They have been thoughtful, considerate and very patient with me. The property is well maintained, quiet and the perfect distance to Caltrain and downtown.
Apr 10th, 2024

Scheduled an appointment to tour last Thursday, I arrive and no one is even in the office. I then call the phone and get a remote agent that hangs up on me and another that says oh we dont have a file for you and no appointments left for today. So you can come back I drove all the way from San Diego. Really bad follow up and guest service. Standing in the cold for over half an hour for nothing.
Mar 6th, 2024

[Edit #1] today is Mar 7, 2024: elevator is broken again. And icing on the cake, the stairs near the elevator were locked. Ridiculous! Back to 1 star, very disappointing [Edit #2] Today is Feb 11, 2024: elevator is not working again. Ill continue to update my review each time this happens. Fair warning to new residents! [Edit] Update as of Nov 2023: elevator has not gone down for a while now, so (cautiously) updating my review up to 3 stars. The Cons of this property now outweigh the Pros. When we first moved in 2 years ago, we loved the place because of the proximity to downtown, the clean units, and great maintenance (especially Fausto). But especially since the new management, there have been more issues with responsiveness and general communication with tenants. Our biggest grief is that the elevator of our building has been out of service at least 6 times since Nov 2021 (checked all my emails). Most recently, this happened yesterday and because there isnt a second elevator in the building, we had to lug 4 big suitcases up to the top floor by stairs. For the kind of rent we pay, this should not be a recurring issue we have to deal with. Speaking of rent, the extra mandatory water/sewer/trash charges are quite high (this has been the case even with the old management) so assume your rent is going to be higher than it shows. Just a heads up!
Feb 20th, 2024

Great location! Staff has been helpful and professional. I appreciate that the manager is personable and knowledgeable. Nice and clean grounds.
Feb 5th, 2024

My husband and I recently moved into Elan Mountain View. Sonia is amazing to work with. She is kind and super accommodating. She help resolve any questions we had. Sonia help make the move seamless! Thank you, Sonia!
Jan 27th, 2024