El Castell Motel

Dear Charles, we apologize for the inconvenience you experienced during your stay. Providing a peaceful and comfortable environment for our guests is important to us, and we regret that the thin walls impacted your experience negatively. Your feedback is valuable, and we will explore solutions to minimize noise disturbances in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay. If there's anything else we can do to assist you, please don't hesitate to reach out. Warm regards,Customer Care Team

Dear Josifer, thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. Please know that we will be looking into this. We appreciate your feedback and we hope to remain your hotel of choice in this area and to give you a better stay on a future visit. Warm regards,Customer Care Team

Dear Maria, thank you for choosing our motel and for taking the time to share your positive feedback. We're delighted to hear that you consider us a first-class motel, and we appreciate your compliments on our cleanliness, safety, comfortable beds, and excellent staff. It's wonderful to know that we've become a hidden gem for you, and we look forward to welcoming you back on your future stays. If there's anything specific you'd like us to improve or if you have any special requests for your next visit, please feel free to let us know.Warm regards,Customer Care Team

Dear Santiago, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope you will give us another opportunity to restore your faith in our hotel and hospitality. Warm regards,Customer Care Team

Dear Dasha, we appreciate your kind words and are thrilled to hear that you enjoyed your stay at our motel, especially the amenities like the pool. Our team strives to create a positive experience for all our guests, and we're pleased to know that you had a pleasant time with us. If your travels bring you back to our area, we would be delighted to welcome you again for another enjoyable stay.Warm regards,Customer Care Team