SuperCare Health
-
2320 Del Monte Ave b1
Monterey, CA 93940 - 800-206-4880
Hours
Chamber Rating
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Kimberly Ertl
BEWARE of this company's billing and accounting practices!! Credits do not show up on bills, records of what was submitted to insurance do not match the insurance statements. They have pulled this on us repeatedly and from now on we will use ANY other service. If there was a minus one star - that's what we would give.
Apr 16th, 2023 -
Susan Ragan
Terrible customer service. Gave me a 4 hour window when they would be at my home. At the end of the window I called customer service and they put me on hold for 20 mins and I finally hung up. Called again and got a person who said someone would be there shortly. No one ever showed up or called. Wasted my whole day waiting for them.
Jul 31st, 2022 -
John Gatti
Supercare is a very difficult company to communicate with. They have multiple layers of employees that can only do one job (maybe). The compliance police cant help with supplies (theyre just there to ensure insurance payments keep coming in), the sleep coach cant help with supplies (not sure what they actually do), and the people that can help with supplies are hard to get through to and then everything is an insurance and prescription hassle. They seem to make an assumption that all of their customers are on Medicare/Medicaid and apply rules to how your health should be managed based on insurance instead of patient needs.
May 10th, 2021 -
Nancy Mac
Having received the same kind of service on the east coast from Johns Hopkins Pharmaquip, I know how this place SHOULD be run. This is the least helpful, most bureaucratic company I have ever dealt with. The guy on the phone told me I will have to call yet again for the order after the dr corrects the Rx. Imagine if the drug store did that. The doctor prescribes; they should fill the damned script without endless calls and layers of personnel who appear to do nothing useful. Absolutely useless people. If you have a choice, go elsewhere.
Mar 24th, 2021 -
Mr. Bear
They go above and beyond to bring me my tanks to my vehicle. I always appreciate the service they provide 5/5
Dec 5th, 2020
Contact Info
- 800-206-4880
Questions & Answers
Q What is the phone number for SuperCare Health?
A The phone number for SuperCare Health is: 800-206-4880.
Q Where is SuperCare Health located?
A SuperCare Health is located at 2320 Del Monte Ave b1, Monterey, CA 93940
Q What is the internet address for SuperCare Health?
A The website (URL) for SuperCare Health is: https://supercarehealth.com/
Q What days are SuperCare Health open?
A SuperCare Health is open:
Wednesday: 8:30 AM - 5:30 PM
Thursday: 8:30 AM - 5:30 PM
Friday: 8:30 AM - 5:30 PM
Saturday: 8:30 AM - 5:30 PM
Sunday: 8:30 AM - 5:30 PM
Monday: 8:30 AM - 5:30 PM
Tuesday: 8:30 AM - 5:30 PM
Q How is SuperCare Health rated?
A SuperCare Health has a 2.3 Star Rating from 6 reviewers.
Hours
Related Categories
Ratings and Reviews
SuperCare Health
Overall Rating
Overall Rating
( 6 Reviews )Kimberly Ertl on Google
BEWARE of this company's billing and accounting practices!! Credits do not show up on bills, records of what was submitted to insurance do not match the insurance statements. They have pulled this on us repeatedly and from now on we will use ANY other service. If there was a minus one star - that's what we would give.
Susan Ragan on Google
Terrible customer service. Gave me a 4 hour window when they would be at my home. At the end of the window I called customer service and they put me on hold for 20 mins and I finally hung up. Called again and got a person who said someone would be there shortly. No one ever showed up or called. Wasted my whole day waiting for them.
John Gatti on Google
Supercare is a very difficult company to communicate with. They have multiple layers of employees that can only do one job (maybe). The compliance police cant help with supplies (theyre just there to ensure insurance payments keep coming in), the sleep coach cant help with supplies (not sure what they actually do), and the people that can help with supplies are hard to get through to and then everything is an insurance and prescription hassle. They seem to make an assumption that all of their customers are on Medicare/Medicaid and apply rules to how your health should be managed based on insurance instead of patient needs.
Nancy Mac on Google
Having received the same kind of service on the east coast from Johns Hopkins Pharmaquip, I know how this place SHOULD be run. This is the least helpful, most bureaucratic company I have ever dealt with. The guy on the phone told me I will have to call yet again for the order after the dr corrects the Rx. Imagine if the drug store did that. The doctor prescribes; they should fill the damned script without endless calls and layers of personnel who appear to do nothing useful. Absolutely useless people. If you have a choice, go elsewhere.
Mr. Bear on Google
They go above and beyond to bring me my tanks to my vehicle. I always appreciate the service they provide 5/5
Overall Rating
Overall Rating
( 6 Reviews )Write a Review
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