SuperCare Health
-
2320 Del Monte Avenue
, B1
Monterey, CA 93940 - (800) 206-4880
Hours
Chamber Rating
-
Susan Ragan
Terrible customer service. Gave me a 4 hour window when they would be at my home. At the end of the window I called customer service and they put me on hold for 20 mins and I finally hung up. Called again and got a person who said someone would be there shortly. No one ever showed up or called. Wasted my whole day waiting for them.
Jun 24th, 2022 -
Nancy Mac
Having received the same kind of service on the east coast from Johns Hopkins Pharmaquip, I know how this place SHOULD be run. This is the least helpful, most bureaucratic company I have ever dealt with. The guy on the phone told me I will have to call yet again for the order after the dr corrects the Rx. Imagine if the drug store did that. The doctor prescribes; they should fill the damned script without endless calls and layers of personnel who appear to do nothing useful. Absolutely useless people. If you have a choice, go elsewhere.
Dec 26th, 2021 -
John Gatti
Supercare is a very difficult company to communicate with. They have multiple layers of employees that can only do one job (maybe). The compliance police cant help with supplies (theyre just there to ensure insurance payments keep coming in), the sleep coach cant help with supplies (not sure what they actually do), and the people that can help with supplies are hard to get through to and then everything is an insurance and prescription hassle. They seem to make an assumption that all of their customers are on Medicare/Medicaid and apply rules to how your health should be managed based on insurance instead of patient needs.
May 3rd, 2021 -
Mr. Bear
They go above and beyond to bring me my tanks to my vehicle. I always appreciate the service they provide 5/5
Sep 12th, 2020
About
SuperCare Health
SuperCare Health is a comprehensive post-acute care respiratory services company focused on managing high-risk respiratory patients in their homes. Our goal is to be the most trusted and preferred resource to manage the high-risk, post-acute respiratory patient through our high-touch clinical team and high-tech, innovative solutions.
Contact Info
- (800) 206-4880
- [email protected]
Languages
- English
Payment Methods
- We accept all major credit cards
Questions & Answers
Q What is the phone number for SuperCare Health?
A The phone number for SuperCare Health is: (800) 206-4880.
Q Where is SuperCare Health located?
A SuperCare Health is located at 2320 Del Monte Avenue, B1, Monterey, CA 93940
Q What is the internet address for SuperCare Health?
A The website (URL) for SuperCare Health is: https://supercarehealth.com/
Q What days are SuperCare Health open?
A SuperCare Health is open:
Friday: 9:00 AM - 6:00 PM
Saturday: 9:00 AM - 6:00 PM
Sunday: 9:00 AM - 6:00 PM
Monday: 9:00 AM - 6:00 PM
Tuesday: 9:00 AM - 6:00 PM
Wednesday: 9:00 AM - 6:00 PM
Thursday: 9:00 AM - 6:00 PM
Q How is SuperCare Health rated?
A SuperCare Health has a 2.0 Star Rating from 4 reviewers.
Hours
Ratings and Reviews
SuperCare Health
Overall Rating
Overall Rating
( 4 Reviews )Susan Ragan on Google
Terrible customer service. Gave me a 4 hour window when they would be at my home. At the end of the window I called customer service and they put me on hold for 20 mins and I finally hung up. Called again and got a person who said someone would be there shortly. No one ever showed up or called. Wasted my whole day waiting for them.
Nancy Mac on Google
Having received the same kind of service on the east coast from Johns Hopkins Pharmaquip, I know how this place SHOULD be run. This is the least helpful, most bureaucratic company I have ever dealt with. The guy on the phone told me I will have to call yet again for the order after the dr corrects the Rx. Imagine if the drug store did that. The doctor prescribes; they should fill the damned script without endless calls and layers of personnel who appear to do nothing useful. Absolutely useless people. If you have a choice, go elsewhere.
John Gatti on Google
Supercare is a very difficult company to communicate with. They have multiple layers of employees that can only do one job (maybe). The compliance police cant help with supplies (theyre just there to ensure insurance payments keep coming in), the sleep coach cant help with supplies (not sure what they actually do), and the people that can help with supplies are hard to get through to and then everything is an insurance and prescription hassle. They seem to make an assumption that all of their customers are on Medicare/Medicaid and apply rules to how your health should be managed based on insurance instead of patient needs.
Mr. Bear on Google
They go above and beyond to bring me my tanks to my vehicle. I always appreciate the service they provide 5/5
Overall Rating
Overall Rating
( 4 Reviews )Write a Review
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