Enterprise Rent-A-Car

I will not go back to enterprise. The one on Del Monte was good never a problem. When I got the car the gas was stuck on the red part as if out of gas. The guy saw it and said I just need to gas it up. This didn't seem right but I went to the gas station and figured out that it was stuck. No instruction book in glove compartment I never did figure out how to turn on lights which felt dangerous in the rain. I had to ask a guy in a truck how to turn car on. It is a pushbutton. I had never used one before and no instruction book. The car also says it needs an oil change. Also haven't even changed the time so car read an hour later. Looks like they closed the wrong one. This one is very sloppy.
Dec 12th, 2022

I agreed to pay for a rental car from the sfo airport for two days and dropped it off at this location on time on my return date. i then noticed i was charged $650 dollars on my cc (my total was only supposed to be ~$150). after months of back and forth with customer service being told they would "escalate my issue" i finally had to file a dispute to my cc company to get the $400+ back i was wrongfully charged for. this is robbery and i highly recommend using a different company
Aug 21st, 2022

Jul 14th, 2022

bad service never responded to our emergency talk to a employee who know we were stuck on the side of the road with a flat tire  !!! tell they are going to talk to road side help and left me on hold them hung up on me and when i call back they never answer
Jun 12th, 2022

Horrible customer service. Inept at their jobs. Slow. Frustrating. And if you for some reason you need to get a hold of anyone at the local branch... forget it. Speaking of, this is a franchise branch. There is little to none that the call center can help you with. Which means you need to contact this office, but they just send you to the call center. Frustrating.
May 25th, 2022