First Citizens Bank

Very professional staff. Great banking experience.
Jul 18th, 2023

Genuinely one of the fastest and best experiences. The people were so friendly and nice!
May 29th, 2023

Although I do not bank at this branch, please be aware that it is not OWB any longer and is very consumer unfriendly. Terrible rates and many charges. Trying to make consumers aware. OWB was amazing. What a change of ownership can do.
Dec 9th, 2022

Sep 10th, 2022

First Citizens used to be a decent place to bank. Before the move to this current address from just up the street on Crown Valley, the people were kind, friendly, always greeted you by name despite seldom visits, etc. Now it's just a cavernous slab of marble with two straight faced, lack luster "people" sitting 50 feet from the front door who avoid eye contact. One can rarely expect to see the same two faces for more than a few months these days. There was one stand out hispanic/latina woman for a while who was quite friendly and gregarious with a real personality(not copy and paste), but I guess they couldn't handle the lack of homogeny. If you like a pasty, sterile banking environment then this place is absolutely for you. In my two occasions of dealing with employees a bit higher in the chain of command, the demeanor was similar and even adversarial when approached with a complaint. The tellers are just towing the line, but those higher are just liars. If you have to deal with this bank, you'd be best off choosing a different branch at least. Really disappointed to walk away from a bank because of the poor behavior of one branch. Alas, the bank chose these people to be the front line so they'll get what they get. As a bonus, there's no ATM at this location after several years since relocating and despite the website claiming there is a 24 hour ATM - just another lie...
Sep 23rd, 2023