Citi

I'm very happy with Citibank.  The manager always keeps me in the loop.I've never had a problem
Nov 28th, 2022

Horrible customer service. No one will pick up the phone and when they do its a foreign country with bad reception. Even if you have a fraud or potential fraud issue you get placed in a horrible merry go aound. Th9s is ridiculous. Grow up and do your job CitiBank. This is why I bank with a credit union for most of my banking needs.
Apr 16th, 2021

Horrible customer service.  Worst banking experience ever.  Branch office manager offered no help to the poor teller who was caught in the middle. Atrocious.Citi bank and Citi mortgage might as well be two separate entities in two separate countries speaking two different languages - one speaks Greek, the other speaks Chinese.  I feel sorry for the poor teller who was helpless and tried her best to help me.  Clearly the CEO Michael Corbat never tried to do a transaction at one of the branches his company runs.  I will never do business with Citi again.  No concept of lifetime value of a customer.Sad.
Aug 23rd, 2018

Finally, something positive to review. There is a manager at this location who picked up the phone and we had a resolution conversation. At least a commitment to follow through with a quick resolution and communication. A brightness in a blackhole Citibank calls customer service. We will see how it unfolds. ANOTHER UPDATE: NO WORD FROM THIS BRANCH AND MANAGER. THE PHONES ARE NOT ANSWERED. Because of this review, I was contacted by Citibank Customer Worst. They wrote that I need to contact Security and Fraud Department to expedite my closing check. IT IS A DIZZYING EXPERIENCE DEALING WITH CITIBANK. STILL NO OFFICIAL COMMUNICATIONS FROM THIS TERRIBLE FINANCIAL INSTITUTION. A NIGHTMARE IS MORE MANAGABLE THAT THE MESS THEY CREATED. ONE OF THE ACCOUNTS IS A BUSINESS OPERATING ACCOUNT. THEY ARE HOLDING MY FUNDS. I SHOULD GET A GOOD RETURN ON THESE FUNDS THAT ARE NOT THEIRS. EACH TRANSACTION IN THE BRANCH WERE VERIFIED. SO, HOW DO THEY GET AWAY WITH THIS TREATMENT? MOST COMPANIES WOULD BE OUT OF BUSINESS. STAY TUNED. UPDATE: I WAS GIVEN THE SECURITY/FRAUD DEPARTMENT PHONE NUMBER. I CALLED AND THEY COULDN'T VERIFY MY ACCOUNT. VERY ODD, SINCE I GAVE ACCOUNT INFORMATION, YES? SO I ASKED TO HAVE MY CONCERNS ESCALATED AND THE OFF-SHORE REP ENDED UP HANGING UP ON ME. STILL NO WORD FROM THE MANAGER IN MILL VALLEY ABOUT ESCALATING THE RETURN OF MY FUNDS IMMEDIATELY, NOT 30 TO 60 DAYS!!! I HAVE ANOTHER BANK TO DEPOSIT THE FUNDS INTO. The management here pretends to be customer friendly, but at the end of the day they are not. They pass the buck and say to your face that they have no control when the wheels fall off of your account. "The back office" controls everything and will close your account without a reason. When you call the branch, no one answers the phone. The management said they would call me back, but did not. So, my account was blocked and then closed without an explanation. Then, Citibank will hold your funds for 30 to 60 days after closing. This is my operating account for my business. These actions cripple small businesses. Others must be experiencing this poor business practices with Citibank. This is a class action suit in the making. Do your due diligence. There are better banks.
Dec 8th, 2023

Do not get a mortgage or a HLOC from this company-ever. We ran into tough times and tried to renegotiate our 10 year HLOC, to extend the re-payment period, and they did everything in their power to drag it out. I was palmed off on 3 different agents, each one loosing my info, then requesting more and different info each time. After 6 months, still no conclusion- we wound up selling the house instead! DO NOT USE THEM! RATING= "F" on customer service.
Jun 13th, 2018