Stella Apartments

I hope I can gave less than one star. Never got our deposit back, everyone who work in the office like so busy but doing nothing for the residents. Worst communicate experience ever to this team.
May 15th, 2022

WARNING: Do not rent with these people, experience was nothing short of horrendous. Take a look at all of the horrible reviews, its insane. Issues take weeks/months to get resolved, packages are consistently stolen from the package room, people can roam around freely and its not safe. Apartment is made from very cheap materials that constantly break and will not get fixed in a timely manner. There is a new community manager every month (probably because they cant hold on to one). Note, do not expect to get your security deposit back, they will tell you its being refunded and then never give to you. SCAM.
Feb 1st, 2022

Jan 31st, 2022

Dec 21st, 2021

Wish I could give less than 1 star, I would not recommend this apartment complex or any apartment ran by Common. I have been trying to work with them for 6 months on getting an issue resolved and fees waived for additional charges we were not actually using and kept incurring each month. Every time I actually managed to speak with a person (most of the time got a voicemail and have never received a call back nor any email responses) I was told they would process the issue and get it resolved and get back to me but I have never actually heard back from the same person once I speak to someone. Ive even spoken with the property manager, Michael Borja, and get no response from him either even with several follow up attempts. So disappointed in the management of this company and how they treat their tenants. The place is nice but their management style has left such a bad taste in my mouth I could never recommend this place. Edit 11/16/21 I tried calling the number below and was actually impressed someone was finally going to help however, the phone number is just the number to their sales team and when I told them why I was calling they said they would make a note and someone would get back to me. This was last week that I called and have still not heard back from anyone. At this point, the fees have been waived but my roommate and I received a notice that there was outstanding balance on our account still when we paid everything before we left. Now that weve received this notice we can no longer log in to see what the amount is and what it is for and were told to reach out to their accounting team. We reached out immediately and received a response that someone would be reaching out to us that was over 2 weeks ago that someone would reach out to us. So for the owner who responded to my initial post, I would greatly appreciate someone to actually call me so I can sort everything out and be done with Common.
Nov 19th, 2021