Enterprise Rent-A-Car

A busy place, I see a lot of people renting from this place. When I was there to rent a car before 8:00am, there was a line but they have a lot of crew so the service was fast. They still don't allow customers inside so they have a canopy set-up outside with chairs and a big industrial fan to keep you cool.
Sep 17th, 2021

Sep 11th, 2021

This was by far some of the most frustrating and disappointing customer service experiences I’ve ever had. If I could give 0 stars I would. First, when we called to book a rental we were quoted the wrong, lower, rate. After receiving another call to confirm the booking from a different representative in the same office, we had to explicitly ask for the total rental amount which was when we discovered that the rate was actually much higher. When we asked why the rate changed without our knowledge, the explanation we were given was the other representative was looking at the wrong rate table. We should have heeded this as our first red flag but we decided to go with the higher rate as the location was more convenient and within walking distance from the location we were staying at. Second, our rental pick up time was at 6pm which turned out to be the CLOSING time of the office. When we arrived a little after 6pm, we could see that the entire office was full with at least 4 people including the manager (I counted). Side note: We also attempted to call the office at 6:00pm to let them know we were running a bit late and no one picked up. The representative who came out to talk to us told us said they were already closed and can’t take anymore reservations despite the fact that our appointment was scheduled for 6pm because they had already “shut down” their systems. We then spoke to the manager who give us a list of bad contradictory excuses as to why they can’t allow us to pick up the car which included things like, the system is running a software for an inventory reconciliation which takes 12 hours because it was enterprise wide but we could still go pick up a car at the another enterprise office at the airport, everyone had already clocked out, and very heroically saying they’ve once accepted someone when they arrived at 6:01pm. ONE MINUTE after the reservation time. The manager also had the audacity to ask me if I’d ever worked over time because of a customer complaint to prove his point that he was not going to. Is the reason why because you don’t want to pay your employees overtime for better customer service? And if you don’t want to work late, why in the world would you allow a car to be picked up at the same time the office shuts down. None of these things were communicated to us at the time of booking and they booked us with a wrong, higher, without telling us. I see a lot of good reviews but I am extremely disappointed to say I am not one of them and am appalled at the poor management I saw displayed. I sincerely hope that the reason why I was of the few that received poor customer service despite the many good reviews was not because of any racial or gender discrimination
Sep 8th, 2021

Although i love using enterprise a few of the employees of this location are not very detailed when it comes to explaining the additional fees such as damage waivers, and insurance
Sep 5th, 2021

Used to be really helpful, but now they're rude and dismissive. A total waste of time to deal with. DO NOT USE THIS LOCATION UNDER ANY CIRCUMSTANCE
Sep 4th, 2021