Chase Bank

The worst branch ever
Feb 16th, 2023

Update your hours! Online it says open on Saturdays until 4pm. At the actual branch there is a photo that says open Saturdays until 8pm. Neither your marketing or office employees are doing this portion if their job. Wasted my time driving here.
Apr 29th, 2022

Tried to deposit check via app, for some reason it was put on hold until July 7th mind you this is over 10 days away. I have bills I have rent all due on the first and I have the money to pay it but cannot access it. I go into chase and they were somewhat friendly got me with a banker within 10 minutes the man was very kind but clearly did not know what he was doing and the man next to him did and just wouldnt come over to help. It came to having to contact my employer to get the funds allocated and approved. We did that and then was told chase still for some reason cant release it and I wasnt even told why it was on hold in the first place. I also lost my debit card and have a new one on the way but they wouldnt give me a temporary one in the meantime. So now because chase refuses to unhold my work paycheck or give a temporary debit card I cannot pay my rent, get gas, buy groceries im basically a prisoner to my home until july 7th that I might get evicted from. Im not giving 1 star because I understand this isnt necessarily THIS BANKS problem but ive had multiple friends tell me theyve gotten holds unheld at chase in under 10 minutes. If the people working today see this I do apologize for losing my temper but I think you can understand why, also wasting over 40 minutes of my time to just be told sorry no. Chase is the only bank i have ever been with but once my deposit clears never banking with them again.
Jan 16th, 2022

Great customer service. Specially from Aisha!! Shes great
Nov 24th, 2021

Worst customer service. The tellers give you attitude. The tellers and relationship bankers actually have an attitude at this branch. I am a chase preferred member and this branch is a nightmare to deal with.
Oct 1st, 2021