Citi

Worst customer service Ive ever had. From tellers to bankers to manager lazy rude
Mar 18th, 2024

I was here the other day and I seen one of the bank tellers being really nasty with a customer. Literally a little elder lady. I got to hear another worker saying that the bank tellers name was Jasmine. For being a small branch your workers should be more respectful because I always see a lot of familiar faces so that tells you a lot of these customers have been here for a long time.
Nov 27th, 2023

Mar 17th, 2023

This place offers good service and never too busy the times I've visited which vary
Feb 7th, 2023

It says one star because I can't give 0. I had a terrible expiration at this bank with the teller Jazmn. Every time I go I say good morning or afternoon and maybe I would have known that I was going to have problems with Jazmn because she was the only one who never responded to me when I greeted her. Today I arrived at the bank and realized that I forgot my ID and bank card in my other bag. I just wanted to deposit money into my 30 year old account and make a payment on my Citi Bank credit card. Jazmn told me that I could not deposit or make payment because I did not have my ID. And when I asked if I could show him my ID, even though it was expired, it had my photo and it also had my social security and another form of ID. I never imagined that she would respond so rudely to the point that she told me to go to another bank (maybe she is the owner of the bank). I had to ask another cashier for Jazmn's name because I didn't know it at the time and I was going to leave a complaint with the manager who is on vacation until Monday. The teller Jazmn heard my conversation and the complaint I was going to make because it was not professional when she suddenly told me "and your bitter daughter go to another bank." As you can see, I couldn't deposit money or make a payment on my Citi Bank credit card and to make fun of it, they kicked me out of that bank. I plan to close my account and take my money to another bank that knows how to train their employees but more than that, they have a great deal of respect for clients because without clients there is no bank business. Who else has had similar experience in this bank?
Oct 16th, 2023