First Citizens Bank

Worse bank ever, do not let these people keep taking your money. Card was stolen and used over 44 times in 1 day. I reported it to the bank and made a police report right away. The bank assured me that the funds will be returned as all charges were pending. Now a month later after they keep giving me the run around they say I have to call each place to get my money back. You have to be kidding me. First of all I don't even know these places as some are some weird websites. I don't even know where to call. I never had these issues at other banks. They had plenty of time to cancell all the charges but also why would they allow anyone to use my card 44 times in 1 day. I never use my card at all I only withdraw my checks once a month so that's all weird activity they should of cought on the 1st transaction. So clearly they don't even do their job, this would have never happen at Chase or Bank of America. I'm extremely angry and disappointed all money is gone hundreds of dollars thanks to a careless bank.
Nov 17th, 2023

Great all around
Mar 15th, 2021

Sep 1st, 2020

I have been with One West Bank since they opened the office on Sepulveda Blvd. Everyone very helpful & friendly. Realize due to virus things have changed, - I do not know all of the tellers as I did previously & the wait is longer - If that is all I have to worry about I am lucky.
Aug 31st, 2020

I waited and waited for my ATM so I finally got it! I went straight to to bank to activate the card I placed the card in the ATM slot I entered the assigned pin number by them I wanted to activate the card that's it I entered to check my balance in Savings $0.00 balance !! I know I just deposited $1000.00 and change Why do I have zero balance ? So I went ahead and tried to get the balance in my checking account Balance $o.oo Hello it's the first time that I'm activating the card. Ah ha !! Now I get a reading or a message on the screen And the message reads Your card was was taken by our bank please see someone in the bank. !! Huh? Why ?? After having over 3k my card is taken and no money available I'm keeping my cool So I go inside and I asked a teller why was my card taken by the bank and why does it shows $0.00 balance in Savings and $0.00 balance in my checking account she says We do not open the ATM machines until past 3:30 pm I said to her I Must be at work at 2pm so I cannot be here at 3:30 pm So she says Then come back tomorrow and it will be available to you you I cannot believe this bank With the saving and Checking accounts the ATM card was taken and Now I must return tomorrow. Well here we are at the bank the next day I went to the same person she went to fetch the card ! I signed some release document of course she saw me yesterday but today I must show her my ID hello !? I asked her can you please go out to the ATM machine and explain to me what did I do wrong? She said Sorry I can't leave my post you must see one of our reps across frome you ! Thank you very much !!!! I then went ahead and explained the entire thing to the rep She gets in the phone and someone told her to cut my card in half and a new one will be issued. by mail meaning that I still don't have access to my. Money in savings or in checking and no card for another 2 weeks. What a nice feeling I get SMH !!
Jun 15th, 2021