Planet Fitness

I had written a good review previously but after what happened about 2 hours ago. I don't know. While I was working out someone was doing their routine and dropping weights. This was annoying because I like to be in MY zone while working out and not have to listen to someone wanting to be noticed by dropping the weights loudly. I called the front desk and complained about it. I did not use any foul language whatsoever. I finished my workout and as I always do, I told the staff at the front desk good night and thank you. The Staff member MICHAEL, asked if I had called to complain and I said no. He then said YES I did and told me my name. How did he know my name? He went to the length of researching the Planet Fitness database and seeing my picture which was linked to my phone number. He became hostile to the point where I felt threatened. This was very very very inappropriate behavior from a staff member. I DID feel threatened and NOW, I feel VERY uncomfortable about going back even though I love this one particular planet fitness. One bad staff member doesn't make the club bad. My biggest problem is WHY did he go to the extent of having to associate my phone number with who I was using MY PERSONAL INFORMATION I had given to planet fitness when I joined 2 years ago. IS THIS WHAT PLANET FITNESS DOES WITH OUR PERSONAL INFORMATION? Now this staff member knows my address? This WAS scary to say the least. What else was he able to retrieve from my personal account I have with Planet Fitness?
Apr 9th, 2024

Apr 8th, 2024

Friendly staff and its very clean!!
Apr 4th, 2024

Apr 4th, 2024

Apr 3rd, 2024