J & B Appliance

Bonnie Maldonado _{on Google}

Jun 24th, 2023

I have been using them since 2000 and love every worker they send

Adam Smith _{on Google}

Jun 20th, 2019

Avoid this company. I can't imagine poorer customer service. The first scheduled visit was a no-show. After waiting through the 4hr window on a Saturday, the office called me to say the repairmen had the wrong address and lost my phone number. I said, "well you're calling me right now, so you obviously have the right number", and the response was, "oh yea, sorry". That irked me but I was polite. We rescheduled, and 2 repair guys came a few days later (seemed like 1 guy was in training, although both were pretty young). They attempted to fix my laundry dryer, but after an hour they concluded they would need to order more parts. In the process of making this assessment they damaged two walls and some carpet. I was assured that someone else would come to fix the damage. As they left I asked how long it might take to get the parts they needed (new circuit board apparently... the dryer is 3 years old), they just shrugged "we have no idea" and left. Then communication went to zero. For the next 3+ weeks I called 10+ times looking for status. Half the time the voicemailbox was full and I couldn't leave a message, while the other half of the time I left polite messages just asking for a status update, but never got a call back. One time I did actually get to speak with the lady answering phones, asked her if she could give me any status updates, and was told she would find out and call me right back, but never did.
I finally gave up and called another appliance repair company... The new company came same-day and fixed it in 30 minutes (needed new thermocouple). The guy said it was very easy.
J&B is incompetent, caused damage to my house, and refuse to return my calls. Do yourself a favor and find someone else.

alvin shaw _{on Google}

May 2nd, 2017

WORST COMPANY WITH MYSOGONIST OWNER. AFTER WAITING 5 WEEKS FOR MY DRYER REPAIR I CALLED TO SEE WHEN THE PART THEY ORDERED INCORRECTLY WOULD BE ARRIVING. JEFF SAID "I DONT HAVE THAT INFORMATION AND I DONT CARE IM IN THE FIELD". HE THEN CONTINUED YELLING "IM BUSY FIXING HEATERS I DONT CARE ABOUT YOUR DRYER ITS NOT THE END OF THE WORLD". HE THEN CONTINUED YELLING FOR ME TO HANG UP ON HIM. NEVER CONDUCT BUSINESS WITH THIS DISRESPECTFUL UNTRUSTWORTHY BUSINESS. I WILL BE FILING A FORMAL COMPLAINT