Saddleback Neurology

Rene Fuentes _{on Google}

Jun 30th, 2023

I was referred to Dr.Kiet Lock back in May19th, since then I called and left messages for Lynette the person handling appointments, waited for a return call for week and had no response from Lynette, subsequently I called at list twice a week but never had an answer.Finally today June 30th I decided to personally to her office where I was asked for my insurance card and the letter of referral from Optum and wastold to seat and wait. After half hour Lynette proceeded to ask information which was clearly stated in the letter and started going around for along time while fussing with her computer. This has been frustrating and a complete disappointment, I walked out as it was evident the lack of care and unprofessional service provided by Saddleback Neurology. I would not want to be treated by this incompetent group. I will follow up with my insurance and present complain to ADA ( I have a disability ) and a discrimination suit because of my Hispanic background. Shame on Saddleback Neurology.

Colby Arrigo _{on Google}

Dec 27th, 2022

Horrible doctors office. Came in for an appointment waited over 30 min just for them to tell me the doctor is way behind, wasnt even considerate that it took me forever to get this set up. Dont go here terrible service and snobby office staff. Why would you schedule people 15 min in between each other

Kelly Winkler _{on Google}

Dec 1st, 2019

I was a patient of Dr. Loc. During my three years as a patient, I changed insurance. In February, I received a $55 dollar bill. I left several messages with the billing department to be sure they had billed the correct insurance (several left during COVID closures, to clarify). I ultimately received a bill from a collection agency, which I promptly paid, thinking I would handle it with the office when I went in. Upon reopening, I was informed I had been dropped as a patient, over a $50 bill, that I had left several messages about and paid.
I understand there are many billing issues with patients however, I am not one of those patients. This was an isolated incident. The handling of this situation was irresponsible and unethical as doctors and an entire medical group.