Chase Bank

Bank or atm is gone. There are no chase banks in laguna beach.  Even the one near monarch resort is closed. Have to go to dana point or Cristal cove near Del Mar. It's fucking ridiculous.
Jan 19th, 2023

They do not help you tell you to wait 10 minutes because the main lady is on break. They are not bankers should be more knowledgeable about info. Telling me I can't take money out with an account because no physical card NEVER HEARD OF THAT. Just got this account my only account after having fraud on a different bank. No care about anyone else
May 19th, 2019

I have always loved Chase Bank, they have always had my back but this branch... ugh I don't know if these female employees are entitled or just not bright. Every time I go in they act like assisting me is the hugest task... I thought it was their job to assist customers with transactions. Am I missing something? You'd think I asked them to go across the street and grab me a coffee, they are so reluctant to help. I love all the Newport and Costa Mesa branches but this one has lots of room for customer service improvement.
Apr 23rd, 2019

I am writing this review because I am extremely disappointed with Jayden Scacco one of the "customer service reps" at this branch in Laguna Beach. I have banked with Chase for years now have never had a problem with them. I am transitioning to a new job and asked if there was anyway she might be able to work with me on the fees for not having direct deposit for the next month and she was unwilling to help me find a solution. I can't believe she was willing to lose my business over 12.00 charge. Thank god someone on the (800) was more than willing to help me resolve this issue in a matter of minutes. I will continue to bank with Chase because i like their service i will no longer go to her for service.
Jan 24th, 2019

Sep 7th, 2018