T-Mobile Authorized Retailer

Worst T-Mob experience ever! Total misrepresentation and fraud by the manager Crystal and her girl Sevenna?? or something like that. Sold me a phone and the told me she was giving me 3 free trackers without telling me she was charging me 12 dollar ea down payment and 3.75 a month for 2 years. Complete fraud!!!! DON'T TRUST THESE THIEVES!!!! They have no morals and dont care about you. Then they wanted to charge me $60 more restock fee to take them back. Salt in the wound. They dont deserve 1 star. I was forced to resolve their attempted theft and fraud via T-Mob customer service. It was not easy but they finally agreed to credit my account for everything. Who needs this kind of aggravation???? What should have been a fun and exciting experience turned in to the fires of hell. I urge you to never walk in to this nasy store full of nasty people. And to add insult to injury, the data transfer could have been done better by my 6 year old in the dark. I lost everything. They are idiots and thieves. Never again. STAY FAR AWAY!!!!!
Feb 19th, 2024

I'm from out town and my phone stopped working. I stopped In to buy one. The service was horrible girl didn't even stand up from her chair.. hope they get retrained in customer service.
Feb 4th, 2024

Nov 26th, 2023

T-Mobile does not value "Valued" customers. My recent interaction with the Manager was 0 out of 10. Please train your people not be on Tik Tok while with a customer.
Nov 2nd, 2023

This store will steal your identity, open unauthorized tmobile accounts in your name, and refuse to provide support for their fraud Jennifer, the store manager, specifically will say she's unwilling, unable, and uninterested I providing support. Ive had to report them to the FCC, BBB, and Secretary of State.
Oct 28th, 2023