CVS

My mom was at this CVS who's been going there for 6 years to buy stuff and get her prescriptions and on Thursday she had a terrible experience with the MANAGER, STEPHEN. My mom asked about a discount that was listed on the tag of an item, and Stephen was super rude, saying there's no discount and to go somewhere else if you want a discount. As my mom started to leave, he yelled at her to put the item back and leave, calling her crazy in front of everyone, just because she left the item at the register with him instead of putting it back. The other customers looked shocked that he would say such a thing. It was so embarrassing and uncalled for. Even when my mom was leaving, he continued to be disrespectful and others in the store had to tell him to relax. And when my mom said she would let her sons know and leave a review, he sarcastically responded, "Go ahead, go tell your sons." I cant believe they have someone like him running the store. CVS really needs to train their managers better on how to treat customers with respect.
Apr 6th, 2024

The CVS in Irvine off of Jeffrey and home just half are very friendly very great I'm satisfied
Mar 26th, 2024

In the past the store manager Nadine said to call her 1st before posting a negative review online. But after coming to the pharmacy to pu my Rx that hadn't been filled, I realize this CVS needs a live negative review. I only wish I'd gotten an employee name to add. This Rx was supposed to be ready the DAY AFTER I came here 5 days ago. But it wasn't, and store staff ignored the order to fill, and made me wait 20 minutes in store when I returned to pick it up 5 days later. It us the usual for ORDERS to be ready BEFORE you arrive. I question if this is done deliberately to some patients. So I gave the pharmacy staff a LECTURE. And I'm posting this review tonight. I spent my career in the medical field, working in some 60-70 hospitals, and starting and operating my own medical Co for 10 years. I think CVS has a lot to learn about HEALTH CARE, about managing & training staff, and QUALITY ASSURANCE in pharmacy services. I would argue it's also a wider problem in U.S. companies today resulting from a lack of LEADERSHIP. Too many organizations today are more focused on "fringe" issues.
Mar 10th, 2024

I visited CVS pharmacy on Alton a couple of days ago. The pharmacy manager Nadine was very rude and disrespectful to me and other patients. She looked very stressed and miserable. It was like she was trying to take her anger and frustration on patients. She needs to be replaced ASAP. She is incompetent to work at pharmacy and deal with people's prescription when she is clearly unable to control herself!
Mar 6th, 2024

This was my first visit to this location cause they are open 24/7 , I went around 1130 PM and the staff the cashier were so nice and amazing , all I needed to see after hearing some bad news in the ER . I guess who helped me a young guy his names starts with letter P. Best service ever unlike your location in Harvard Ave Irvine .
Feb 9th, 2024