Tillys Inc

This review is regarding customer service. I give them a 1 just like the many other reviews I read about this store.
Dec 27th, 2023

Dec 1st, 2023

Horrible customer service! Buyer's beware. I received my online order & the items weren't mine but the receipt was with it. After calling right away and sending pictures to them via email and waiting 4 days for a supervisor to tell me that the shipment was packaged correctly at the shipping warehouse. They advised me to file a police report! LOL Do not buy online from them. They must have bad employees that steal from the company and pack the incorrect items and keep the correct ones for themselves. I'm so shocked and out $86 dollars and some change. HORRIBLE COMPANY!
Nov 11th, 2023

Muy buen lugar para comprar en lnea lo malo es que botan ofertas por la pgina va uno a comprar y no hay dispinibles
Sep 14th, 2023

My wife ordered an item on their site and at checkout apparently entered the address incorrectly. It was entered 5008 instead of 5009. Since it was a FedEx SmartPost shipment only the company that shipped her the package can file a claim on it. So, she reached out to Tillys to inform them that she entered the address incorrectly when placing the order and that FedEx somehow marked it as being delivered to an address that doesn't even exist. Keep in mind I paid for these items that I still have not received. The reply back from Tillys basically stated that they are not liable for packages which are lost, stolen or placed with an incorrect shipping address. OK, then refund us our money. The next step will be the Better Buisness Bureau.
Feb 19th, 2023