Enterprise Rent-A-Car

Backpacker_ Hiker _{on Google}

Mar 24th, 2024

I use this Enterprise every time I travel for my work. I LOVE that the Grover Beach Enterprise will come pick me up and take me to the office for me to pick-up the car. And then in reverse when I return - drop off car and then they take me to my house. This is a crucial service that I'm very grateful for!! However, it's often a pain, as they are ALWAYS short-staffed. In fact, it can be hard to get through to a live person on the phone. But again, I appreciate their efforts!

Michael Kubel _{on Google}

Mar 23rd, 2024

Arrived at the Grover Beach office this morning to pick up a rental car and it appeared to be pretty busy probably 10 people insideOf course my first thought was Uggggg!I started watching the staff interacting with the customers and I have to say I was very impressedIt was customer service at its very best!! Checking in was smooth and Jared was professional, very helpful and processed everyone in a timely mannerWhen it I was my turn, Candice led me to my rental car and was very knowledgeable, friendly and professionalIt was a great experience no doubt due to the staff at this location

Bailey2177 Bortolazzo _{on Google}

Mar 16th, 2024

I rent from Enterprise in Grover Beach frequently, although it's been awhile, Jared and I believe her name was Candice, treated me so well, were very informative, gave me a great weekly deal and just so friendly and patient. Highly recommend

Grampa Fornia (G. Fornia) _{on Google}

Mar 8th, 2024

Very Accommodating and eager to assist. Prices were reasonable. My only complaint is that they are not open Sundays, they close M-Sat. From noon to 1 PM for lunch. So nobody is at the location for that hour and it is locked up. They do not have a key drop box so you have to return your rental during hours that they are open. The only parking is usually a bit of a walk from the location and on the street. Good luck finding a parking spot close by. Your vehicle/you are subject to parking tickets and towing of your vehicle from local police if you are parked on the streets for more than 1 hours or in violation of local parking codes. There is a good chance you will have to encounter many instances of panhandling from the homeless in the area. Keep an eye on your children and belongings when not inside the Enterprise facility *What a PAIN... Which is a shame because all the Enterprise employees at this facility are outstanding! Smiling! Happy! Hard Working! Helpful! Positive! Knowledgeable! Engaging! Dedicated to providing outstanding customer service and dedicated to Enterprise Rent-A-Car. It can't be very easy for them due to the serious and notable issues related to their stores location. I think there is a real need to continue providing Enterprises Car Rental Services from somewhere here in the *Five Cities Area. I am sure that if they found a more intelligently chosen location for their physical store location. Their business would quickly and noticeably show a steady up surge in clients and annual gross profits. Heck there is a nice used car dealership with a perfect sized parking lot only 2 blocks from their current location that has recently become vacant.... It is still Very close to the Amtrak Train Depot in Grover Beach and Still Near Pismo Beach. Yet it is located outside the known area that is frequented by the Vagrants, Panhandlers, Transients, Pick-Pockets and Homeless Shelters . This potentially available location upgrade is on the corner of Grand Ave. & 4th Street in Grover Beach. Please, Seriously look into it ASAP!
I seriously hope they move to a new more "user friendly" location somewhere else in the same area soon....
Best Wishes~

Jose Armando Guzman _{on Google}

Mar 7th, 2024

I have rented for years with Enterprise. I am a Platinum tier member and have met many agents and managers but never have I been disregarded and threaten not to be rented to and to be possibly left stranded. I was told that they had other customers that needed the vehicle and that would pay full price. I only questioned as to why they were not honoring my reservation and rental rate. I kept silent at the moment but now will let everyone know that for $10 Enterprise Grover Beach lost a future customer due to the lack of professionalism and dismissiveness I received today. It was as they were doing me a favor. Maybe my loss of business will not rock their boat nor will I stop using Enterprice either for the amazing agents i have meet out weigh the sillness and lack of customer service the agent gave and the tone and threatening attitude a random agent interjected without even knowing the situation or being asked to contribute.
For those agents and managers especially at the San Jose Airport that for 6 months rented me a car every two weeks, your professionalism, welcoming spirit and customer service exceeded your organizational values that will keep me as a loyal member of Enterprise except the Grover Beach location.