Ted Baker

Mar 20th, 2024

Staff (Sunday before closing) are really nice. Helped me and my girlfriend with returns and select a dress, thank you!
Mar 6th, 2024

The absolute worst customer service. You cant really call it customer service here, because they are not there to serve you but to serve themselves and their profit line (which must be suffering since Ive never seen more than 2 people in this store at a time). I went into the store to make a return with a receipt, within the return policy window and with all tags on the item. The associate (20 something Caucasian with red lipstick on) lied to me, telling me I have to wait to use the other register for the return. She then went searching around the store. She returned and started accusing me of having tampered with the tag. I asked her how I would have tampered with a tag attached to the garment? The associate rudely belts out at me Did you remove this tag??? She started accusing me of having removed the tag and told me she wont accept the return. Heres a tip for you readers, what I learned from this horrible experience is that their tags are removable and reattachable. So please go ahead and wear the clothes then reattach the tag around the size label. Then take it back to the Glendale Galleria Ted Baker location. Now heres an excellent question. If I could have moved the tag, couldnt someone else have done so in the store? These associates placed blame on me without listening to me and without any reason to accuse me. Upon complaining to their corporate customer service agents, I learned that the tag wouldnt even need to be on the dress at the time of return. You simply would need to have the tag in your possession at the time of return. The tag placement excuse was a sad ploy to reject the return. The associates at this location I encountered are petty, deceitful, cruel, unethical, rude and self-important. I wont return and I hope you dont patronize this store either.
Sep 10th, 2023

Buy what you need. I shop here once in a while and do like their clothing quality and fitting. Be sure to follow the laundry washing instructions on tag. Beside this brand, I like Zara for their premium pants, Old Navy for winter sweat pants . But if you want to dress nicely then go to Ted Baker. Im pretty people will notice the difference.
Jan 29th, 2023

Got a cute pencil case to put myMakeup in . I needed a new one and the prices were decent . I love the glossy finish of this bag and I'm gonna try to go back for the matching set . The girl was so nice too . We were laughing about scammers and bad business and how some people take their business to a negative and we were laughing and it was a fun interaction for sure !!! THanks sweeties !!!
Jan 3rd, 2023