BoxLunch

It is a good store, however it has been more than once that I request pick up orders and they have several areas of opportunity: 1) apparently they do not have control of their inventories which makes it take a long time to find the order being more 20 minutes of waiting 2) the product does not match the one purchased on two occasions they did not give me the correct necklace since the physical one was different from the page, 3) they go around searching for the product 4) I am surprised that even though it seems This store is more organized, more than a hottopic, they have this type of mishap that makes one despair. 5) My first order for a pickup was canceled a month ago due to lack of inventory and the product to date is physically in the store.
Jan 19th, 2024

Jan 15th, 2024

This is for Tanner! BoxLunch Thank you for hiring a great employee! He was so helpful and was so knowledgeable of anime and pop culture! Assisted me and my brother as soon as we walked in! Thank you Tanner for being so cool! will be back to shop!
Nov 30th, 2023

Aug 19th, 2023

I recently picked up my order from this location and the employees were really rude. I'm usually not one to submit bad reviews but it honestly made me not want to go back to that store. There were 3 girls at the register and I went up and said hi, they looked me up and down and just continued chatting. I said again "hi, I'm here to pick up an online order." One of them scoffed and rolled her eyes and started chatting again with one of the other girls. The third girl finally, reluctantly, came over and helped me. She went to the back and got my order and forgot about me so I had to ask again. They ignored me again until I finally said loudly "can I please just get my order and leave?" It honestly just made me feel really uncomfortable and sad especially since I really like the products at this store.
Nov 9th, 2023