Wendy's

Jody Lambert _{on Google}

Apr 8th, 2024

Very good staff, took their time to make sure everything was right and that we were satisfied
Kid-friendliness: I had my grandchildren with me, they got exactly what they wanted. Staff members were very kind and patient while they decided on what to get
Wheelchair accessibility: The ramp wasn't extremely long like most places.

Gonzalo Santillan _{on Google}

Apr 3rd, 2024

Worst service, the girl at the front desk got bad actitud.

Vincent Chen _{on Google}

Mar 30th, 2024

I made two orders on the app since I had offers and the manager got upset at me and refused to let me use my Frosty keychain

Pennie Mack _{on Google}

Mar 28th, 2024

I recently visited the Wendy's drive-thru and had a disappointing encounter with the manager, Alberto. While placing my order, I politely notified Alberto that he had gotten it wrong, specifically regarding the removal of one of the $10 burgers. Unfortunately, this seemed to upset him.
To make matters worse, when I reached the drive-thru window, I noticed that both mine and my companion's orders were placed in the same bag, despite us clearly ordering two separate meals with different drinks. When I brought this issue to Alberto's attention, he became even more agitated and practically threw another bag at me, telling me to separate it myself.
I tried to address the situation calmly, explaining that we expected our orders to be in separate bags since we had made two distinct orders. However, Alberto blatantly ignored my concerns and refused to acknowledge anything I was saying. Even when I politely asked for ketchup and barbecue sauce, he chose to ignore me for the entire two minutes I was at the window.
It's important to note that the food itself was satisfactory, as it was hot, fresh, and the soda had the right amount of carbonation with plenty of ice. However, the lack of customer service was truly disappointing. As the manager, Alberto should understand the importance of treating customers with respect and dignity. There was no reason for him to become upset and dismissive simply because we wanted our orders separated.
I find it disheartening that individuals working in customer service would let their personal issues and mean demeanor affect their interactions with customers. Wendy's is known for its good food, but I believe they deserve employees who value their customers and provide excellent service. It's crucial for everyone working in customer service to remember that they will encounter multiple individuals daily, and each person should be treated with respect.
I hope Wendy's takes this feedback seriously and addresses the issue of customer service. While the food was enjoyable, it was overshadowed by the embarrassment caused not only to me but also to my companion, who has a disability. Respectful and courteous treatment should be the minimum expectation when paying for a meal.
Thank you, Wendy's, for the delicious food, but I sincerely hope improvements are made in the area of customer service
I will be not taking myself nor any future clients to this particular restaurant to save embarrassment that was humiliating. Once again Wendy's thank you for your good food you definitely have no complaints from me there.