Tiger Boba Fresno

Sorry to hear about your experience! We didn't allow scoops of icecream on delivery applications (doordash, uber eats, grubhub) to be added to drinks for couple of reasons....it's impossible to send you the drinks with dome lids as it would spill during the transportation (icecream melts) hence we have to seal the drinks before they leave our facility to ensure saftey, quality and freshness of the drinks. it's even harder to add 2 scoops of icecream and seal the cup as we would be forced to give you less of the drink making space for the scoops of icecream which reduces and confuses the recipe of the item. This means that you wouldn't like the flavor of your drink.We do add a scoop of icecream to our Drink item Golden Tiger as its required for the recipe and the flavor of the drink. We get many customers complain that we forgot to put that scoop of icecream on Golden Tiger but in reality some cases Ice Cream has already melted into the drink while making its way to customer. Just another example, we do not add whipped cream as a topping on our delivery applications even though in store many drinks include Whipped Cream but inside the store you will be presented the drink with a dome lid to make room for that whipped cream to sit perfectly on top of your favorite drink which is impossible to do in a sealed cup as whipped cream requires space for it to be sealed inside the drink meaning we have to put less drink in your cup. Also at room temperature the whipped cream will be also be dissolved into your drink by the time it reaches the customers through a delivery process. We would love to add 2 even 3 scoops of icecream on your favorite drinks whenever you are here in person. Special instructions are very welcomed but we are limited in our efforts to provide perfectly Curated concoctions for everyone to enjoy hence limiting toppings options on delivery applications.