Verizon

Andrew was great! He was helping me understand my bill for $869.00 for the cost of a phone after signing up for a promo (entailed turning in my old phone) and leaving Verizon about 5 month later, whereas the Verizon customer service center reps couldnt or didnt want to explain this. He was engaged, used critical thinking, and asked me the right questions. Now it all makes sense. Thx Andrew! I really appreciate you paying to details and handling my case and concerns with care. I give Andrew 5 stars (for sure), but a reduced my ratings to 4 stars b/c when I was accepting the promo, I was not verbally forewarned about the repercussions if I left verizon early, such as, so you know, based on this promo, if you disconnect verizon service early, you will have to pay back the phone minus monthly charges you paid and you will not get credit, your old phone, or money back for your phone. Verizon will charge your card on file (without your authority) too to collect. Ill add here too that in October, when I so-called bought the phone then returned a phone case i bought there, my return counted against a different employee that sold me the item there. I guess commissions are big deal with Verizon :/ - thats icky for the person who didnt sale me an item, gets the ding for my return. I felt bad but thats not a good company policy. I will never forget these experiences. #lessons learned
Apr 3rd, 2024

Mar 22nd, 2024

Mar 9th, 2024

Khalid and Armando please look for these too when shopping here I just want to say thank you to Khalid and Armando for the amazing customer service with my home internet activation if anyone needs helps please ask these too
Mar 7th, 2024

Super great service!!! Knowledgeable and kind.
Mar 2nd, 2024